Technical Support Service Associate
1 month ago
Job Summary:
Deliver exceptional customer experiences by resolving technical service inquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and Responsibilities:
- Resolve customer queries with high professionalism in line with given timelines as per SLA.
- Understand and own customer queries, managing the process to resolve issues escalated.
- Assist and resolve incidents according to processes and procedures.
- Resolve FTTH issues through effective troubleshooting and configuration.
- Ensure excellent customer service and effective problem-solving.
- Preserve and build relationships with customers and stakeholders on behalf of the business.
- Effectively follow up on calls, including key commitments made to clients.
- Reduce escalated incidents in line with SOPs and policy.
- Provide support to the rest of the team, including 2nd line up Field Engineers.
- Submit reports, including progress reports and analysis of information and statistics.
- Capture customer information, escalated incidents, and process ticket data.
Education and Experience:
- MATRIC
- English language proficiency
- Minimum 1 year of inbound technical support experience within a center required
- Typing speed of minimum 35 wpm
Key Competencies and Skills:
- Excellent communication skills
- Tech support
- Persuasiveness
- Tenacious
- Negotiation skills
- Stress tolerance
- Effective time management
Salary and Incentives:
- Basic salary of R6020 for 3 months during probation
- Basic salary of R7000 after 3 months, based on performance (above 67% FCR)
- Adherence Incentive – R1000
- Vodacom incentive breakdown – 65% FCR = R500 / 69% FCR = R1000 / 72% FCR = R2000 (First Call Resolution)
- Potential earnings of up to R9000
Working Hours:
The operation is based in the Cape Town CBD and runs on a rotational schedule of 06:00 to 22:00, Monday to Sunday, with 2 weekends on and 2 weekends off, based on operational requirements.
-
Technical Support Development Associate
4 weeks ago
Cape Town, Western Cape, South Africa TFG Infotec Full timeRole OverviewTFG Infotec is a leading fashion lifestyle retailer in Africa with 31 retail brands across various sectors, including fashion, value, jewellery, accessories, sporting apparel, cellular, homeware, and furniture.We are seeking a motivated individual to join our team as a Technical Support Development Associate. This role will provide an excellent...
-
Retail Sales Associate
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...
-
Support Services Associate for End-of-Life Needs
4 weeks ago
Cape Town, Western Cape, South Africa TRAILO LIFE Full timeSupport Services Associate for End-of-Life Needs Job DescriptionWe are seeking a Support Services Associate for End-of-Life Needs to join our team at TraiLo Life. In this role, you will serve as the primary point of contact for families and clients, addressing inquiries and providing information about our services.The ideal candidate will have a high school...
-
Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeAbout the RoleWe are seeking a skilled Technical Support Consultant to join our team at Parvana.Key ResponsibilitiesDeliver exceptional technical support with a focus on efficiency, reliability, and professionalism.Evaluate incident priorities to ensure adherence to service level agreements (SLAs).Provide support for hosted services, solutions, and...
-
Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa Parvana Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...
-
Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Datacentrix Full timeAbout the Role:Datacentrix is looking for an IT Support Engineer to join their team in Cape Town. The successful candidate will be responsible for delivering high-quality technical services, ensuring seamless operations, and assisting users with IT support needs.Key Duties:Maintain and troubleshoot hardware and software systems, implementing new ICT...
-
Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeJob DescriptionAbout Our Client:Parvana is a global company with a presence in multiple regions, employing over 500 professionals. We're committed to unity and integrity, fostering a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing.Responsibilities:Deliver technical support with efficiency,...
-
Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeJob DescriptionAbout Our ClientParvana is a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing. We utilise cutting-edge tech and digitised processes, prioritise integrity, and have a commitment to unity.Key ResponsibilitiesDeliver technical support with efficiency, reliability, and professionalism to...
-
Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full timePosition: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Synergy Jobs (Pty) Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients through various communication...
-
Technical Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Parvana Full timeAbout Parvana:We are a global company headquartered in Cape Town, established in the 90s with over 500 employees. Our diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing use cutting-edge technology and digitized processes to deliver exceptional results.We prioritize integrity and unity in all our...
-
Logistics Support Associate
4 weeks ago
Cape Town, Western Cape, South Africa Absolute Logistics Full timeAt Absolute Logistics, we are seeking a dedicated and detail-oriented Logistics Support Associate to join our team.Company Overview:Absoute Logistics is a leading logistics provider offering a wide range of services to meet the needs of our customers. As a Logistics Support Associate, you will play a vital role in ensuring the smooth operation of our...
-
Technical Support Specialist for Western Cape
2 weeks ago
Cape Town, Western Cape, South Africa Parvana Full timeSeeking a Technical Support Specialist to join Parvana's team in the Western Cape, providing exceptional technical support with efficiency and professionalism.About the RoleThis exciting opportunity is ideal for individuals with 3+ years of experience in application support, proficient in SQL (Microsoft and PostgreSQL) and Linux, as well as strong...
-
Customer Service Representative – Hermanus
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
-
Cape Town, Western Cape, South Africa Xceptor Full timeAbout XceptorData is at the heart of everything we do: Xceptor is a data manipulation platform designed to source, curate, normalise, validate, repair, and enrich data for reliable and consistent delivery. Our clients trust the data coming out of Xceptor.We are recognised as an expert in the Financial Services vertical, aligning strongly with Business Users...
-
Business Support Associate
1 month ago
Cape Town, Western Cape, South Africa Milkor Integrated Systems Full timeAbout the RoleWe are seeking an experienced Business Support Associate to join our team at Milkor Integrated Systems. In this role, you will be responsible for providing exceptional support to our staff and clients.
-
Customer Service and Technical Support Professional
2 months ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeWe are seeking a highly skilled Customer Service and Technical Support Professional to join our team at BeBee Professionals. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries. The ideal candidate will have a degree in Computer Science...
-
Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa Parvana Full timeAbout the RoleAt Parvana, we are seeking a skilled Data Analysis and Support Professional to join our team. As a key member of our support team, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key ResponsibilitiesContinuously evaluate incident priorities to...
-
Administrative Technical Support Associate
1 month ago
Cape Town, Western Cape, South Africa SA Metal Group (Pty) Ltd Full timeJob OverviewThe SA Metal Group (Pty) Ltd is seeking a skilled General Technical Assistant to join their team in the Fitters department. The ideal candidate will be responsible for various tasks, including housekeeping, general workshop duties, cleaning of tools, and assisting artisans with various tasks.Key ResponsibilitiesMaintain the cleanliness of the...
-
Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeBeBee Professionals is seeking a highly skilled Customer Service Representative - Technical Support to join our team. The successful candidate will be responsible for providing technical assistance to customers and employees, troubleshooting hardware and software issues, and responding to customer inquiries. They will also provide technical advice and...
-
IT Technical Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Boldr Full timeBoldr is a global B-Corp that delivers exceptional Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a diverse team united by our desire to connect people with common values for boldr impact.As a Technical Support Representative at Boldr, you will play a vital role in providing hands-on technical...