Retail Operations Director

1 month ago


Port Elizabeth, Eastern Cape, South Africa Cash Crusaders Full time

About Us

Cash Crusaders is a dynamic retail company seeking an experienced Retail Operations Director to oversee the day-to-day operations of our stores.

Job Summary

We are offering a competitive salary package of R750,000 per annum for this exciting opportunity.

Key Responsibilities

  • Oversee budgeting, quality, and profit and loss statements for designated areas or regions.
  • Maximise new goods, second-hand, and SSB profit centres.
  • Improve store performance by implementing merchandising standards and marketing initiatives.
  • Manage sales versus budgets and monitor returns and discounts given.
  • Co-ordinate stock availability for stores and monitor stock age and discontinued stock.
  • Organise and participate in monthly stocktakes and results.
  • Monitor and control damage and repair stock, company assets, and petty cash.
  • Manage change of management and ensure security standards are adhered to within stores.
  • Review store performance by analysing statistics and reports.
  • Partner with employees for development and mentoring, formulating business performance improvement plans.
  • Analyse expenses impacting profitability and financial statements to ensure profitability.
  • Ensure customer expectations are met and review mystery shopper reports.
  • Reinforce a culture of service-minded staff to ensure customer satisfaction.
  • Ensure repair turnaround, social media posts adhere to standards, and correct staff compliment in business.
  • Facilitate employee training and development to ensure correct competency.
  • Manage and enhance employee relations and satisfaction, human resources administration, remuneration, and rewards.
  • Ensure all stores implement and adhere to company policies, procedures, system requirements, and SOPs.

Requirements

  • At least 3 years' experience in a senior management role.
  • Innovative and ambitious with a can-do attitude.
  • Strong IT skills: PowerPoint, MI, Excel.
  • Good presentation skills.
  • Well-organised.
  • Good communication and relationship-building skills.
  • Possess great leadership skills.
  • Reliable vehicle.
  • Will to travel.
  • Pass a polygraph.


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