Digital Operations Director
1 month ago
About the Role
\Entities operate at the forefront of our business, delivering exceptional outcomes for clients and driving growth. As a Digital Operations Director at NTT DATA, you will be responsible for overseeing the day-to-day operations of our managed services teams. This is a management role that requires strong leadership skills, strategic thinking, and excellent communication abilities.\/p>\\Key Responsibilities\/p>\
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- Proactively monitor and drive service delivery to clients, ensuring high levels of satisfaction and quality.\/li>\
- Manage client incidents by investigating and providing solutions that address their unique needs.\/li>\
- Collaborate with cross-functional teams to evaluate regional client reviews, identifying areas for improvement and implementing proactive incident management strategies.\/li>\
- Maintain accurate and up-to-date records of client information, including technology, operations manuals, and requirements.\/li>\
- Develop and maintain comprehensive lists of client deliverables, scope, technology, and delivery models.\/li>\
- Lead the managed services operations team in alignment with our Service Management Service Operations (SMSO) process, delivering promised outcomes to clients.\/li>\
- Provide operational support and continuous service improvement post-client handover from Technical Services or other teams.\/li>\
- Identify training requirements for service operations teams and engage with clients for technical operations as part of routine operations.\/li>\
- Plan and implement key service improvement priorities based on a continual service improvement approach.\/li>\
- Foster a culture of innovation and excellence within the team.\/li>\\/ul>\
\Requirements\/p>\
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- Bachelor's degree or equivalent degree in Information Technology or Computing or related field.\/li>\
- Advanced experience in coaching and mentoring engineering teams gained within an information technology services organization.\/li>\
- Advanced demonstrated experience implementing continual service improvement initiatives through automation, process enhancements.\/li>\
- Advanced demonstrated experience in organizational change management, transformational experience.\/li>\\/ul>\
\About NTT DATA\/p>\.NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With a robust partner ecosystem and diverse experts in more than 50 countries, we offer a wide range of services, including business and technology consulting, data and artificial intelligence, industry solutions, and application development.\/p>\.This role offers a competitive salary of $120,000 - $180,000 per annum, commensurate with experience.\/p>\.As a Digital Operations Director at NTT DATA, you will have the opportunity to work with a dynamic team, develop your leadership skills, and make a meaningful impact on our clients' businesses.
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