Digital Operations Director

1 month ago

Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

About the Role

\Entities operate at the forefront of our business, delivering exceptional outcomes for clients and driving growth. As a Digital Operations Director at NTT DATA, you will be responsible for overseeing the day-to-day operations of our managed services teams. This is a management role that requires strong leadership skills, strategic thinking, and excellent communication abilities.\/p>\

\Key Responsibilities\/p>\

  • \
  • Proactively monitor and drive service delivery to clients, ensuring high levels of satisfaction and quality.\/li>\
  • Manage client incidents by investigating and providing solutions that address their unique needs.\/li>\
  • Collaborate with cross-functional teams to evaluate regional client reviews, identifying areas for improvement and implementing proactive incident management strategies.\/li>\
  • Maintain accurate and up-to-date records of client information, including technology, operations manuals, and requirements.\/li>\
  • Develop and maintain comprehensive lists of client deliverables, scope, technology, and delivery models.\/li>\
  • Lead the managed services operations team in alignment with our Service Management Service Operations (SMSO) process, delivering promised outcomes to clients.\/li>\
  • Provide operational support and continuous service improvement post-client handover from Technical Services or other teams.\/li>\
  • Identify training requirements for service operations teams and engage with clients for technical operations as part of routine operations.\/li>\
  • Plan and implement key service improvement priorities based on a continual service improvement approach.\/li>\
  • Foster a culture of innovation and excellence within the team.\/li>\\/ul>\

    \Requirements\/p>\

    • \
    • Bachelor's degree or equivalent degree in Information Technology or Computing or related field.\/li>\
    • Advanced experience in coaching and mentoring engineering teams gained within an information technology services organization.\/li>\
    • Advanced demonstrated experience implementing continual service improvement initiatives through automation, process enhancements.\/li>\
    • Advanced demonstrated experience in organizational change management, transformational experience.\/li>\\/ul>\

      \About NTT DATA\/p>\.NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With a robust partner ecosystem and diverse experts in more than 50 countries, we offer a wide range of services, including business and technology consulting, data and artificial intelligence, industry solutions, and application development.\/p>\.This role offers a competitive salary of $120,000 - $180,000 per annum, commensurate with experience.\/p>\.As a Digital Operations Director at NTT DATA, you will have the opportunity to work with a dynamic team, develop your leadership skills, and make a meaningful impact on our clients' businesses.

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