Logistics Solutions Manager

3 weeks ago


Bellville, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time
Job Title: Customer Success Manager

At Exceed Human Resource Consultants Ltd, we are seeking a highly skilled and experienced Customer Success Manager to join our team.

Key Responsibilities:
  • Team Management: Plan and budget staff according to seasonal requirements, manage staff leave in accordance with operational and statutory requirements, and develop staff to improve overall staff competencies.
  • Recruitment and Retention: Manage recruitment and retention of the best candidates, ensuring a strong and motivated team.
  • Strategic Planning: Ensure the strategic viability of quotes and actions align with the company's overall strategy, and proactively gauge the strategic viability of each quote with the Commercial Department.
  • Market Analysis: Analyze company rates vs market and make necessary adjustments to ensure competitiveness.
  • Sales Strategy: Implement and drive the annual sales strategy, and strategically allocate and support log managers into various sales areas.
  • Customer Relationships: Actively develop customer relationships that promote retention and loyalty to the company, and ensure consistent service level offering is provided by log managers to all clients.
  • Internal Service Delivery: Drive internal service delivery among departments to ensure smooth and effortless outcomes for clients.

Requirements:

  • Understanding of competition, market, and industry trends.
  • Solid understanding of effective and efficient Logistics Solutions.
  • Knowledge of fruit industry and shipping line activities.
  • Development and design of measures, process, and procedure.
  • Clarity and understanding of organisational structure, systems, policies, and procedures.


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