Reporting Manager
7 months ago
**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.**Role Purpose**Requirements**:
**QUALIFICATIONS**:
- Grade 12 or equivalent.
- Bachelor’s degree in Business, Finance, Communication, Information Systems, Risk & Compliance, Quality Management or Recognition of prior learning
- Continuous process improvement methodology (advantageous)
- Project Management (advantageous)
**EXPERIENCE**:
- 5 Years in a Operational Management role
- 2 Years experience in Data analysis or Reporting
- Advanced proficiency in Microsoft Office (Excel, Word, Power Point, SharePoint
- Experience in Medical Scheme Administration or Managed Care (Health Risk Management)
**Duties & Responsibilities**
**INTERNAL PROCESS**:
- Submit scheduled daily, weekly, monthly, Quarterly, Annual and adhoc Operational Reports, Scorecards and Dashboards to various stakeholders within the required service level agreements.
- Develop and implement reporting and quality standards across Operations.
- Oversee the compliance to reporting standards and protocols.
- Ensure alignment between business/client goals and Reporting outputs.
- Oversee the quality delivery of requirements and specifications that meet the business/client needs.
- Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
- Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
- Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
- Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
- Collaborate with functional areas to standardise, document, and formalise process measures, metrics and performance indicators.
- Implement early warning systems to enable the pro-active management of Contractual SLA compliance.
- Develop SLA Risk Management monitoring and compliance processes in line with industry standards and frameworks.
- Coordinate and manage our responses to SLA transgressions to the business and the client.
- Monitor and track SLA transgression interventions.
- Package and communicate operational insights to demonstrate the organisations value proposition to various stakeholders.
- Manage Reporting related business projects.
**CLIENT**:
- Provide authoritative expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
**People**:
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Monitor on an ongoing basis the training and development needs of employees within this portfolio.
- Create a positive work climate.
- Provide guidance, coaching and mentoring to direct reports.
- Lead by example in living the values of the organisation and aligning to the values of the client.
- Demonstrate exemplary leadership.
- Participate in the recruitment of staff in accordance with Momentum Metropolitan EE Targets.
- Provide transformation interventions on areas that require immediate attention in order to create harmonisation and thereby accelerating performance.
**Finance**:
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
**Competencies**
- B
-
Reporting Specialist
3 days ago
Bellville, South Africa Sanlam Full timeBuild a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings,...
-
Skills Reporting Analyst
3 days ago
Bellville, South Africa Santam Full timeWhat will you do? Human Resources has a position available for a Skills Reporting Analyst in the Leadership and People Development team. To enable the Santam Group to deliver on the Skills Development strategy and plans by providing operational support, management information and reporting in alignment with HR and business leadership priorities,...
-
Executive Head: Financial Reporting: Group Office:
6 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as...
-
Business Manager
3 days ago
Bellville, South Africa AECI Full timeBusiness Growth: - Management of product introduction - New product development - Customer satisfaction and centricity - Actively pursue, market, sell and grow the Beverages portfolio in all South African provinces as well as Southern African markets. Business maintenance - Management of existing and new contracts and service level agreements. - Management...
-
Manager : Correspondence Manager
7 months ago
Bellville, South Africa Health Solutions Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Governance Manager
4 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Operations Manager
7 months ago
Bellville, South Africa Nexio Full timeSUMMARY AND PRIMARY OBJECTIVES, SCOPE OF WORK DELIVERABLES AND ACTIVITIES OUR CLIENT REQUIRES A TECHNICAL OPERATIONS MANAGER TO WORK WITHIN THE OPERATIONS FAULT MANAGEMENT SERVICES (NOC) ENVIRONMENT, DEALING WITH ALL INCIDENTS/ EVENTS /TASKS AS WELL AS ANY TACTICAL CHANGES RELATING TO NETWORK MANAGEMENT CENTRE APPLICATIONS AND INFRASTRUCTURE...
-
Campus Manager
19 hours ago
Bellville, South Africa Signa Group Full timeJOB PURPOSE - The incumbent will be responsible for the sustainable performance of the site, including operational management, staff management, student welfare and discipline, ensuring alignment to the Company objectives, values and fostering a culture of teamwork, engagement, inclusivity and empowerment. - Ensure business growth, and client...
-
Incident Manager
7 months ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
IT Risk Manager
7 months ago
Bellville, South Africa Sanlam Full time**Who are we?** Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
IT Service Manager
7 months ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY We have an amazing opportunity for an IT Services Manager role in our Belville Head Office (Cape Town). This role will follow the ITIL principles and is responsible and accountable for Santam’s Change, Incident, and Problem Management. Managing and assisting the direct reports when required. Primary responsibilities: Coordinate and...
-
IT Manager
6 months ago
Bellville, South Africa Job Crystal Full timeA dynamic, vibrant and growing cosmetics business is looking for an IT Manage to join their team in Bellville, Cape Town. This IT Manager will manage the Service Delivery Department and report to the Service Delivery Manager, and would ideally have a strong technical background (hardware, maintenance, end-to-end support). **DUTIES & RESPONSIBILITIES, NOT...
-
Retentions Manager
6 months ago
Bellville, South Africa Sanlam Full timeWho we are- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered...
-
Retentions Manager
6 months ago
Bellville, South Africa Santam Full timeWho we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered...
-
Manager: Payroll
7 months ago
Bellville, South Africa University of the Western Cape Full timeThe University of the Western Cape (UWC) is a vibrant, diverse and dynamic university, rooted in the African continent with an increasing global reach. UWC actively responds in critical and creative ways to the development needs of the country, within an ever-changing and challenging global context. The role of the Human Resources Department is to support...
-
Operations Manager
7 months ago
Bellville, South Africa CBRE Excellerate Full time**Process**: - Budgeting and Expense Control. - Input on annual expense budget. - Input on monthly, quarterly forecasts. - Variance reporting on actuals to budget and forecast. - Monthly input on expense control and cash flow requirements. - Manage & Create purchase orders on system. - Maintain stock register. - Assist in cost effective management of all...
-
Business Manager
6 months ago
Bellville, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9024 CM **Consultant**: Christa Mostert Overall accountability for ensuring own truck profit & utilisation is maximised. Provide input for the total transport function budget. Manage and deliver according to the approved budget maximising profit by managing Income & Expenses. Overall responsibility for the smooth running of all transport...
-
Retail Branch Manager
6 months ago
Bellville, South Africa Tafelberg Furniture Stores Full time**Retail Branch Manager** We are currently seeking to employ an experienced Branch Manager to join a dynamic team at one of our Northern Suburb branches. - Personnel management (HR related) - Assisting sales staff with customer, stock or services queries - Ensuring the biometrics’ clocking system is correct for all employees in the branch for payroll...
-
Manager: IT Risks
4 months ago
Bellville, South Africa University of the Western Cape Full timePost Number- 8026354- Faculty/Department- University of the Western Cape -> ICS Department -> IT Operations & Services- Type of Position- Permanent - Full Time- Length of Contract Period- Location- Main Campus - Bellville, WC ZA (Primary) - Closing Date- 22/9/2024**Role Clarification & Key Performance Areas** The University of the Western Cape (UWC) seeks...
-
Project Manager
4 months ago
Bellville, South Africa CBRE Excellerate Full time**Project Manager** **South Africa** **Who we are** We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support...