Service Operations Centre Engineer
7 days ago
K ingMakers is redefining the sports and gaming entertainment landscape in Africa. Our commitment to delivering seamless digital experiences has driven rapid growth since 2018, making us a key player in the region. Our mission is bold: inspire, empower, and create meaningful value for people and communities. Collaboration and innovation are at the heart of our culture.
As a Service Operations Centre Engineer at KingMakers, you will join a dynamic team focused on ensuring maximum service availability, performance, and reliability of our proprietary sports-tech platform. This role requires a proactive and analytical mindset, working in a 2-shift rotation to provide 24/7 operational coverage.
You will work closely with other technical teams to drive continuous improvement, anticipating and preventing potential failures. Key responsibilities include:
- Ensuring system stability and performance through proactive monitoring, alerting, and diagnostics.
- Identifying, troubleshooting, and resolving issues in production systems and networks.
- Managing and resolving incident tickets, escalating when necessary to minimize downtime.
- Acting as a subject matter expert (SME) for the systems and services under your scope.
- Providing technical support to Engineering and other technical teams.
- Contributing to problem management and root cause analysis to improve system resilience.
- Supporting disaster recovery procedures and system maintenance activities.
- Collaborating with the Engineering team during releases and system upgrades.
- Continuously documenting processes and system health checks to enhance operational efficiency.
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