Long-term Insurance Compliance Manager

6 days ago

Sandton, South Africa The Recruitment Council Full time
Role Summary

We are seeking an experienced professional to manage our long-term insurance dispute resolution operations, focusing on Ombudsman liaison and regulatory compliance.


About You

To be successful in this role, you will need a minimum of 5 years' experience in long-term insurance dispute resolution, with a focus on Ombudsman liaison and regulatory compliance.


Responsibilities
  • Provide expert guidance on legal and risk management matters to internal stakeholders.
  • Ensure effective, compliant responses to client concerns and maintain positive industry relationships.
  • Support culture-building and transformation initiatives, including staff engagement activities and surveys.
  • Participate in corporate social responsibility programs to advance business objectives.
  • Identify and recommend process, system, and policy improvements, supporting the rollout of new practices.
  • Maintain thorough documentation for each complaint by recording physical and electronic copies as needed.
  • Drive improvements in client service by identifying process gaps and ensuring regulatory compliance.
  • Work closely with business units to provide timely and satisfactory responses to complaints, monitoring progress to ensure optimal outcomes.
  • Mitigate reputational and financial risks by addressing service gaps and compliance issues.
  • Stay informed of relevant legislative updates and industry changes to ensure compliance and effectiveness in the role.
  • Foster a growth-oriented environment by engaging in professional development and training to enhance skills and career growth.
  • Share insights and knowledge with team members, maintaining a collaborative and informed workplace.
  • Respond promptly to client and regulatory queries, ensuring accurate documentation, timely responses, and well-negotiated recommendations.
  • Support claims processing by delivering necessary documentation and evidence for client claims.
  • Develop and sustain effective relationships through workshops, forums, and regular updates on regulatory requirements.
  • Engage proactively with the Ombudsman and regulatory bodies, ensuring timely and thorough responses to complaints to prevent penalties.
  • Convey Ombudsman recommendations to the relevant business units, coordinating with unit managers to drive appropriate action.

What We Offer
  • A competitive salary of $120,000 - $150,000 per annum.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • A generous benefits package, including medical aid and life insurance.

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