Customer Service Agent

4 weeks ago

Sandton, South Africa Affinity Services Full time

Affinity Services is excited to invite a passionate and customer-oriented Customer Service Agent to join our team In this role, you will be the face of our organization, engaging with clients to provide exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and guiding customers through their experiences with our products and services. As a key player in our customer service department, you will help foster positive relationships with our clients, ensuring their needs are met and exceeded. We are looking for someone who possesses excellent communication skills, a friendly demeanor, and the ability to handle challenging situations with grace and professionalism. If you are eager to be part of a collaborative and dynamic environment where your contributions truly matter, we want to hear from you


Key Responsibilities
  • Respond to incoming customer inquiries promptly and professionally via phone, email, and chat.
  • Assist customers by providing detailed information about products, services, and policies.
  • Resolve complaints and issues, aiming for first-contact resolution while maintaining customer satisfaction.
  • Maintain accurate records of customer interactions and transactions in our system.
  • Collaborate with other departments to escalate issues and improve overall service quality.
  • Provide feedback and suggestions to enhance the customer experience and improve operational efficiency.
  • Participate in training sessions and team meetings to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent; additional education in customer service or related fields is a plus.
  • Previous experience in a customer service role is preferred.
  • Strong verbal and written communication skills with an emphasis on active listening.
  • Ability to handle difficult situations and demonstrate problem-solving capabilities.
  • Proficient in using customer service software and Microsoft Office applications.
  • Excellent organizational skills and attention to detail.
  • A positive attitude, empathy, and a commitment to delivering an outstanding customer experience.

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