Strategic Operations Lead

3 days ago


Cape Town, Western Cape, South Africa ikeja Full time
About Ikeja

Ikeja is a homegrown tech company that builds tools and services to provide affordable internet access to communities in South Africa.

Job Overview

We are seeking an experienced Operations Manager to lead our day-to-day operations in the Western Cape division. This role requires a strategic thinker with exceptional leadership abilities and a proven track record of driving results.

Main Responsibilities
  • Develop and implement operational strategies, policies, and procedures to improve productivity, quality, and customer satisfaction.
  • Manage and mentor a team of Line Managers and frontline staff, providing guidance, training, and support as needed.
  • Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as necessary.
  • Collaborate with cross-functional teams to streamline processes, optimize resource allocation, and drive continuous improvement initiatives.
  • Ensure compliance with regulatory requirements, safety standards, and company policies across all operational activities.
  • Prepare and manage operational budgets, forecasts, and expenditure to ensure cost-effectiveness and profitability.
Requirements
  • Bachelor's degree in business administration, operations management, or a related field.
  • Proven experience in operations management or a similar role.
  • Minimum of 3-5 years of experience.
  • Proficiency in project management tools and software applications.


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