Business Support Specialist Asset Management
4 weeks ago
We are seeking a highly skilled Business Support Specialist to join our team in Asset Management. As a key member of our team, you will be responsible for ensuring technical alignment to the functional operating model and supporting the Solution Lead in ensuring that the functional system solution adheres to leading practice.
The ideal candidate will have a strong background in SAP and experience in architecture, system integration, and solution design. You will be responsible for maintaining the integrity of the SAP PM Work Management Process, focusing on continuous improvement rather than day-to-day incidents, and training business users and SSAs on new products.
You will also be responsible for taking accountability for the Change Process in Service Now, assisting in resolving problems that the SSA cannot resolve, and taking accountability for training material in the Asset Management space. Additionally, you will engage with functional Solution Leads and RPOs on continuous business improvement opportunities, analyze business requirements, and interpret and capture them in a technical systems requirements specification.
Key Responsibilities
- Maintain the integrity of the SAP PM Work Management Process
- Focus on continuous improvement rather than day-to-day incidents
- Train business users and SSAs on new products
- Take accountability for the Change Process in Service Now
- Assist in resolving problems that the SSA cannot resolve
- Take accountability for training material in the Asset Management space
- Engage with functional Solution Leads and RPOs on continuous business improvement opportunities
- Analyze business requirements and interpret and capture them in a technical systems requirements specification
Requirements
- Relevant Technical/IT Degree or Diploma in Supply Chain Management
- SAP certification
- At least 5 years' experience in a similar role
- In-depth understanding of the Supply Chain landscape
- Experience in architecture, system integration, and solution design
- Global experience
About Dimension Data
At Dimension Data, we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.
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