Strategic Asset Management Systems Specialist

4 weeks ago

Sandton, South Africa Dimension Data Full time

About the Role

We are seeking a highly skilled Strategic Asset Management Systems Specialist to join our team at Dimension Data. This role is responsible for providing global system solutions, SAP, and other technologies, for enterprise-wide business requirements in the Asset Management Domain.

As a key member of our team, you will be responsible for ensuring technical alignment to the functional operating model. You will further support the Solution Lead in ensuring that the functional system solution adheres to leading practice.

Key Responsibilities

  • Maintain the Integrity of the SAP PM Work Management Process
  • Foster Continues improvement rather than day to day incidents
  • Train Business users and SSAs on new products
  • Take accountability for the Change Process in Service Now
  • Assist in resolving problems that the SSA cannot resolve
  • Take accountability for training material in the Asset management space
  • Engage with functional Solution Lead and RPOs on continuous business improvement opportunities
  • Analyze business requirements, interpret and capture them in a technical systems requirements specification
  • Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals
  • Identify gaps in current global/ local business processes and ensure optimization
  • Assists the local SAP Support Analysts (SSAs) – measure the SSAs' effectiveness and facilitate any required training and support
  • Participate in regional governance structures
  • Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes
  • Work with the regional stakeholders to understand local training requirements and design a training roadmap to ensure end-user proficiency standards
  • Work with the Business Lead to manage AGA requirements from Third Party non-SAP suppliers i.e., interfaces to the application
  • Work with the Global Access and GRC team to ensure process optimization, regional fit and compliance with statutory requirements, legislative regulations, policies, work standards, and governance requirements
  • The role involve global traveling to AGA operations or sites
  • Compliance with all processes for all incidents, requests, and changes (e.g. Manage Requirements, Critical Incident process, etc.)
  • Effective Service Level Management:
    • Engagement Survey - Improvement Plan
    • Ensure all global and regional vendors deliver against all agreed SLA's
    • Ensure compliance to all IM and AGA policies and report on all matters pertaining to non-compliance
    • Ensure compliance to SOX, King IV, and all other relevant governance requirements
    • Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
    • Ensure patch compliance for all IM managed assets
    • Ensure Succession Planning is in place
    • Ensure that all contracts are in place before work commences and Procurement Process Tracker activated
    • Follow the current operating model and ensure that the Demand process is followed.
    • Further optimization of the IM Organisation (Advertisements, Interviews, and Appointments)
    • Identify non-performance and institute corrective action
    • IM staff organogram, compliment, and count are updated and signed off every month
    • Living the AGA Values
    • Maintain good inter-departmental relationships
    • Manage IM Ideas and Demand for the Current Year
    • Manage IM Regional and Functional demand for Following Year (Actively participate in Annual Budget/Quarterly Forecast Cycle)
    • Manage IM Shared Services Demand for Following Year (Actively participate in Annual Budget/Quarterly Forecast Cycle)
    • Manage Vendors
    • Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
    • Performance Agreements are put in place with sufficient details aligned with HR due dates on the system
    • Performance Agreements communicated to all staff
    • Performance and KPI Reviews are done timeously and relevant feedback provided
    • Performance Review and MOR process to include all of IM including Regional Staff
    • Cyber Security risk re-assessment remediation
    • Staff development via formal training where required
    • Strategic roadmap agreed with requested and initiatives delivered against expectation
    • Timeous completion of ad hoc requests
    • Timeously update, maintain, and action all items on ServiceNow PPM

Requirements and Qualifications

  • Relevant Technical/IT Degree or Diploma in Supply Chain Management
  • SAP certification
  • At least 5 years' experience in similar role
  • In-depth understanding of the Supply Chain landscape
  • Experience in architecture, system integration and solution design
  • Global experience
  • Technical Competencies
  • Leadership Competencies
  • Appreciation of technology accountable for
  • Knowledge of requisite processes for area of accountability
  • Proactive
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Decisiveness
  • Team player
  • Self-managed and accountable

Salary and Benefits

We offer a competitive salary of approximately $80,000 - $120,000 per year, depending on experience, as well as excellent benefits package including health insurance, retirement plan, and generous paid time off.

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