Health and Safety Help Desk Specialist

7 days ago


Cape Town, Western Cape, South Africa Convergys Full time

Company Overview

We're a leading global provider of customer experience and engagement solutions, committed to delivering innovative and effective services to our clients.

About the Position

We're seeking a seasoned Health and Safety Help Desk Specialist to join our team in Cape Town. As a key member of our operations team, you'll play a crucial role in ensuring the highest levels of customer satisfaction and loyalty while driving operational excellence.

Responsibilities and Expectations:

  • Resolve complex customer issues efficiently and effectively
  • Manage and prioritize multiple tasks and projects simultaneously
  • Apply extensive knowledge of health and safety best practices to mitigate risks and ensure business continuity
  • Maintain accurate records and reports on customer interactions and campaign performance
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements

Requirements:

  • Minimum 12 months international call center experience
  • Background in health and safety or facilities management
  • Possess strong verbal communication skills in English
  • Demonstrate self-motivation and high responsibility

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