Help Desk Engineer

4 days ago


Cape Town, Western Cape, South Africa IOCO Full time

iOCO Infrastructure Services offers an exciting opportunity to work as a Service Desk Engineer, supporting our dynamic team in delivering exceptional IT services to our clients.

Your primary responsibility will be to provide first-line support, addressing client inquiries and resolving issues efficiently. Key tasks include:

  • Engaging with clients to understand their needs and resolve issues promptly
  • Performing regular application availability checks to ensure seamless service delivery
  • Collaborating with internal teams to resolve complex technical issues
  • Maintaining accurate records of client interactions and issue resolutions
  • Communicating effectively with clients and stakeholders to ensure timely resolutions
  • Contributing to continuous process improvement initiatives to enhance service quality

You will possess:

  • Proven experience in a call center/service desk environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities

To succeed, you will require:

  • National Senior Certificate/Matric/N3/Grade 12
  • A+ certification
  • N+ certification
  • Pass typical recruitment checks (reference, criminal checks, etc.)
  • Preferred qualifications/knowledge:
    • ITIL v3 certification
    • Linux/Unix qualifications and/or experience
    • SQL qualifications and/or experience
    • Application knowledge (Morpheus 2, M2 Dealer, Service Base, Qnomy, Vodaview, Mediation Zone, FMS, SFG, etc.)
    • Remedy and/or HP Service Desk experience


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