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Assistant Store Manager
2 months ago
About Mr Price Home
Mr Price Home is a leading home furnishings retailer in South Africa, known for its high-quality products and excellent customer service. As an Assistant Store Manager, you will play a key role in driving sales growth, leading a team of store associates, and creating a vibrant shopping experience for our customers.
Key Responsibilities
- Team Leadership
- Motivate and lead a team of store associates to achieve sales targets and provide excellent customer service.
- Set clear expectations and foster a positive work environment to promote teamwork and collaboration.
- Customer Service
- Ensure outstanding customer service by training and coaching staff in delivering exceptional experiences.
- Monitor customer feedback and implement improvements to enhance the overall shopping experience.
- Sales Growth
- Collaborate with the Store Manager to meet or exceed sales targets by implementing effective sales strategies and monitoring key performance indicators.
- Develop and execute plans to drive sales growth, including visual merchandising and promotional campaigns.
- Inventory Management
- Assist in managing inventory levels, including ordering, receiving, and stock replenishment, while minimizing stock losses and ensuring accurate stock counts.
- Monitor inventory levels and make recommendations to the Store Manager to optimize stock levels and reduce waste.
- Visual Merchandising
- Maintain an appealing store layout and product displays to attract and engage customers.
- Develop and implement visual merchandising plans to enhance the shopping experience and drive sales.
- Operational Excellence
- Oversee daily store operations, including opening and closing procedures, cash handling, and security protocols.
- Ensure compliance with company policies, procedures, and safety standards.
- Training and Development
- Support the training and development of team members to enhance their product knowledge and sales skills.
- Develop and implement training programs to improve sales performance and customer service.
- Problem Solving
- Address and resolve customer complaints or operational issues efficiently and professionally.
- Collaborate with the Store Manager to resolve complex issues and implement solutions.
- Reporting
- Assist in generating and analyzing reports on sales, inventory, and other relevant metrics.
- Provide insights and recommendations to the Store Manager to improve sales performance and operational efficiency.
- Administrative Duties
- Assist in administrative tasks such as scheduling, payroll, and maintaining accurate records.
- Support the Store Manager in managing store operations and ensuring compliance with company policies.
- Store Maintenance
- Oversee store cleanliness, organization, and the overall presentation of the store.
- Ensure that the store is maintained to a high standard, including visual merchandising and housekeeping.
- Support the Store Manager
- Collaborate closely with the Store Manager to execute their vision for the store.
- Provide support and guidance to the Store Manager as needed to ensure the smooth operation of the store.
