Sales Support Specialist
1 month ago
PURPOSE OF THE ROLE
The primary focus of this position is to effectively showcase the ACDC product range. This role involves managing sales and maintaining relationships with clients across borders, as well as providing technical assistance regarding the ACDC offerings.
RESPONSIBILITIES:
- Responding to inquiries through the inbound call center and guiding the sales process through to invoicing.
- Gaining insights into the market landscape in relation to product offerings and client demographics.
- A background in electrical systems is essential.
- Coordinating with logistics providers.
- Conducting product training sessions for clients as needed.
- Delivering optimal solutions to clients utilizing ACDC products.
- Maintaining extensive product knowledge to enhance sales efforts.
- Processing sales orders received via phone, email, and external representatives.
- Cultivating new business relationships leveraging existing industry contacts.
- Managing and responding to a high volume of email communications.
- Following up on outstanding orders.
- Generating quote reports and ensuring follow-up.
- Handling queries and performing general administrative tasks.
- Negotiating and finalizing sales, including discount requests to secure sales.
- Collecting feedback and coordinating with the Procurement department on estimated delivery times.
- Compiling daily reports.
- Engaging in up-selling and cross-selling initiatives, including the promotion of special offers.
- Collaborating with the external sales team and other departments.
- Addressing and resolving customer complaints.
REQUIREMENTS:
- Previous experience or knowledge in an electrical manufacturing or sales environment.
- An electrical or related technical qualification is preferred.
- 1 to 3 years of experience in a relevant sales position.
- Technical knowledge of our product range.
- Familiarity with cross-border policies and procedures is advantageous.
- Ability to identify new markets and establish business relationships while providing product training to clients.
- A solid understanding of export markets and their demographics.
Work Level: Mid-Level
Job Type: Permanent
Salary: Market Related
EE Position: No
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