Technical Operations Manager

2 months ago

Johannesburg, Gauteng, South Africa BGA Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Operations Manager to join our team at BGA Recruitment. As a Technical Operations Manager, you will be responsible for providing leadership and oversight to the technical operations department, ensuring the smooth running of technical processes and systems integration within the organization.

Key Responsibilities:

  • Manage all maintenance costs to maximize contractual value while maintaining technical reliability levels that minimize downtime and potential losses of energy performance.
  • Report into MANCO at a management level.
  • Determine, negotiate, and agree on in-house quality procedures, standards, and specifications.
  • Assess operational customer requirements and ensure that these are met with the appropriate resources and priority.
  • Set customer service standards.
  • Ensure that on-site work complies with standards at both national and international level for the during and lifecycle of the contract.
  • Work with operating staff to establish procedures, standards, and systems.
  • Write management and technical reports.
  • Determine training needs, budgets, and implementation.
  • Act as a catalyst for change and improvement in performance and quality.
  • Direct technical objectives to maximize profitability.
  • Record, analyze, and distribute statistical information relating to the performance, reliability, and maintenance of the installed base.
  • Manage and monitor the workload, resource loading, KPIs, and performance of the Electricians, Workshop staff, and Operations Assistant.
  • Manage, approve, or decline annual and other leave.
  • Oversee the workshop, its function, purpose, and impact and value creation in the business. Review underperforming systems, escalating any problems on systems that may have a negative financial impact on the company's contractual performance.
  • Work closely with the Key Account Manager to ensure client satisfaction is met.

Requirements:

  • Proven track record in delivering complex project success.
  • Remote leadership experience.
  • Leading and coaching teams.
  • Minimum 5 years in an Engineering or Technical environment & ITC experience.
  • Several years progressively responsible experience in a management/leadership position.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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