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Technical Operations Manager
2 months ago
Join BGA Recruitment in this exciting opportunity to lead our technical operations team and drive business growth.
About the Role:We are seeking a highly skilled and experienced Technical Operations Manager to oversee the technical operations department of our organization. As a key member of our team, you will be responsible for monitoring technical operational activities to maximize efficiency, productivity, and profits for the organization as a whole.
Key Responsibilities:- Manage all maintenance costs to maximize contractual value while maintaining technical reliability levels that minimize downtime and potential losses of energy performance.
- Determine, negotiate, and agree on in-house quality procedures, standards, and specifications.
- Assess operational customer requirements and ensure that these are met with the appropriate resources and priority.
- Set customer service standards.
- Ensure that on-site work complies with standards at both national and international level for the during and lifecycle of the contract.
- Work with operating staff to establish procedures, standards, and systems.
- Write management and technical reports.
- Determine training needs, budgets, and implementation.
- Act as a catalyst for change and improvement in performance and quality.
- Direct technical objectives to maximize profitability.
- Record, analyze, and distribute statistical information relating to the performance, reliability, and maintenance of the installed base.
- Manage and monitor the workload, resource loading, KPIs, and performance of the Electricians, Workshop staff, and Operations Assistant.
- Manage, approve, or decline annual and other leave.
- Oversee the workshop, its function, purpose, and impact, and value creation in the business. Reviewing underperforming systems, escalating any problems on systems that may have a negative financial impact on the company's contractual performance.
- Work closely with the Key Account Manager to ensure client satisfaction is met.
- Several years of progressively responsible experience in a management/leadership position.
- Minimum 5 years in an Engineering or Technical environment and ITC experience.
- Proven track record in delivering complex project success.
- Remote leadership experience.
- Leading and coaching teams.
We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.
Apply now to join our team and take your career to the next level
