Technical Operations Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Cre8work Full time
Job Description

We are seeking a highly skilled Technical Operations Specialist to join our team at Cre8work. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and providing technical support for our systems.

Main Responsibilities:

  • Technical Call Centre Operations: Provide technical support to clients via phone, email, or chat, resolving issues and answering questions to the best of your abilities.
  • Alarm Management and Response: Respond to alarm notifications, investigate and resolve issues, and escalate to higher authorities as necessary.
  • Remote Technical Assistance: Provide remote technical assistance to clients, troubleshooting and resolving issues with their systems.
  • Data Centre Operations: Perform tasks related to data centre operations, including access control, vetting of method statements, and risk identification.
  • Camera Operations Management: Manage camera operations, including interval-based scanning and report generation.

Requirements:

  • Strong technical skills: Proficiency in technical areas such as alarm management, remote technical assistance, and data centre operations.
  • Excellent communication skills: Ability to communicate effectively with clients and colleagues, both verbally and in writing.
  • Attention to detail: Meticulous attention to detail, ensuring that all tasks are completed accurately and efficiently.


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