Technical Operations Specialist
2 weeks ago
We are seeking a highly skilled Technical Operations Specialist to join our team at Cre8work. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and providing technical support for our systems.
Main Responsibilities:
- Technical Call Centre Operations: Provide technical support to clients via phone, email, or chat, resolving issues and answering questions to the best of your abilities.
- Alarm Management and Response: Respond to alarm notifications, investigate and resolve issues, and escalate to higher authorities as necessary.
- Remote Technical Assistance: Provide remote technical assistance to clients, troubleshooting and resolving issues with their systems.
- Data Centre Operations: Perform tasks related to data centre operations, including access control, vetting of method statements, and risk identification.
- Camera Operations Management: Manage camera operations, including interval-based scanning and report generation.
Requirements:
- Strong technical skills: Proficiency in technical areas such as alarm management, remote technical assistance, and data centre operations.
- Excellent communication skills: Ability to communicate effectively with clients and colleagues, both verbally and in writing.
- Attention to detail: Meticulous attention to detail, ensuring that all tasks are completed accurately and efficiently.
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