Technical Operations Director

2 months ago

Johannesburg, Gauteng, South Africa BGA Recruitment Full time

Job Title: Technical Operations Manager


Job Summary:


This role is responsible for overseeing the technical operations department, ensuring the smooth running of business continuity, and maximizing efficiency, productivity, and profits.


Main Responsibilities:



  • Managing maintenance costs to maximize contractual value while maintaining technical reliability levels.
  • Determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications.
  • Assessing operational customer requirements and ensuring they are met with the appropriate resources and priority.
  • Setting customer service standards.
  • Ensuring on-site work complies with standards at both national and international levels for the duration and lifecycle of the contract.
  • Working with operating staff to establish procedures, standards, and systems.
  • Writing management and technical reports.
  • Determining training needs, budgets, and implementation.
  • Acting as a catalyst for change and improvement in performance and quality.
  • Directing technical objectives to maximize profitability.
  • Recording, analyzing, and distributing statistical information relating to the performance, reliability, and maintenance of the installed base.
  • Managing and monitoring the workload, resource loading, KPIs, and performance of the Electricians, Workshop staff, and Operations Assistant.
  • Managing, approving, or declining annual and other leave.
  • Overseeing the workshop, its function, purpose, and impact, and value creation in the business. Reviewing underperforming systems, escalating any problems on systems that may have a negative financial impact on the company's contractual performance.
  • Working closely with the Key Account Manager to ensure client satisfaction is met.
  • Responsible for maintaining the technical goals of the company and addressing any future potential needs.
  • Responsible for ensuring Health and Safety standards are complied with.
  • Responsible for developing budgets, approving maintenance expenditure, and accountable for variances.
  • Responsible for appointing and approving maintenance subcontractors to perform duties such as filter cleaning, air conditioning servicing, and fire systems, appropriate for the site.
  • Responsible for ensuring maintenance and repair contractors sign up for and perform work with a Maintenance SLA.
  • Create and maintain the best practice standards for technical operations, managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
  • Manage the workflow of technicians and electricians with a quality management oversight.
  • Coordinate and participate in projects to design, develop, program, test, install, and maintain technical operations processes that will be chosen for the duration of the contract.
  • Responsible for ensuring that scheduled maintenance tasks are performed in line with expectations.
  • Responsible for planning, coordinating, and executing organizational technical processes from start to finish, with emphasis on strong quality management and influence.
  • Manage stock and procurement.

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