Training Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Emporium Human Capital Full time
Job Title: Training Support Consultant

Emporium Human Capital is seeking a highly skilled Training Support Consultant to join our team.

Key Responsibilities:
  • Develop and manage training plans with clients to ensure effective learning outcomes.
  • Monitor and report on training progress, identifying areas for improvement and implementing corrective actions.
  • Collaborate with clients to coordinate training projects, ensuring timely completion and successful outcomes.
  • Communicate successes and challenges to internal and external stakeholders, driving continuous improvement.
  • Provide system training to clients, guiding them through features and functionalities.
  • Offer customer support, resolving queries and recommending solutions to enhance user experience.
  • Assist with data preparation and uploading for new clients, ensuring seamless onboarding.
Requirements:
  • Proven experience in training or consulting, with a strong understanding of adult learning principles.
  • Bachelor's degree in Accounting or equivalent, or at least 3 years of bookkeeping experience.
  • Proficiency in Microsoft Office, including Word, Outlook, PowerPoint, and Excel, as well as accounting software packages.
  • Intermediate Excel skills, with the ability to analyze and present data effectively.
  • Customer service experience, with a focus on delivering exceptional support and resolving queries efficiently.
What We Offer:

Emporium Human Capital is committed to providing a supportive and dynamic work environment, with opportunities for growth and development.



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