Technical Support Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Sabio Full time

UC Technical Specialist Role

Sabio, a global company and leading UK Contact Centre solution supplier, is seeking a passionate and enthusiastic UC Technical Specialist to join their team.

As a UC Technical Specialist, you will bring deep domain knowledge of the solutions employed by our customers, identifying, isolating, and resolving issues within key areas such as VOIP, SIP, and Call Routing.

You will work closely with counterparts across the globe and technical specialists within adjacent technical areas to minimize and prevent costly service interruptions and get the best value from the solutions.

Key Responsibilities

  1. Incident Response, Problem Management, Service Request Fulfillment and Change Control/Implementation
  2. Out of Hours Maintenance Tasks
  3. Client Consultation and Advice

Skills, Knowledge and Expertise

  • Experience working with Avaya UC solutions in enterprise environments, with a strong emphasis on implementation, customization, and optimization.
  • Knowledge of Enterprise call routing, VOIP and SIP.
  • Knowledge of Packet tracing tools like Wireshark, a high level understanding of LAN/WAN/Security protocols, Excellent knowledge of SSH/TLS certificate administration(certificates) A good working knowledge of VMware and VMware principles
  • Good analytical skills and problem-solving abilities, with a keen attention to detail and a track record of delivering innovative solutions to complex business challenges.
  • Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization and convey technical concepts to non-technical audiences
  • Proven ability to work independently as well as collaboratively in a team-oriented, fast-paced environment, with a commitment to continuous learning and professional growth

Technologies:

  • Experience administering and troubleshooting Avaya Aura systems, including experience with VOIP, SIP, Call Routing

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

  • Remote/Flexible work
  • Private health
  • 18 or 23 depending on seniority days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
  • Connectivity Allowance (Cellphone or home internet or combo depending on how the person would like to split it)

Company Overview

Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.

We are a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

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