Network Infrastructure Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Dimension Data Full time

Job Overview

The Network Infrastructure Engineer is responsible for delivering high-quality network services to clients by proactively identifying and resolving technical incidents and problems. This role involves maintaining a high level of service to clients by ensuring zero missed service level agreement (SLA) conditions.

Key Responsibilities

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct monthly random review of incidents and service requests, analyze, and recommend improvement in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.

Requirements

  • Advantageous Certifications:
  • Up to date and relevant ITIL certification.
  • Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S).
  • Cisco Certified Network Professional - Wireless (CCNP-W).
  • Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT).
  • JNCIA Security.
  • Certified Partner SE - WAN Optimization.
  • Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W).
  • F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM).
  • 301a LTM Specialist Architect Setup and Deploy Security domain.
  • Cisco Certified Internetwork Expert - Security (CCIE-S).
  • Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP).
  • Check Point Certified Security Administrator (CCSA).
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI).
  • Check Point Certified Security Expert (CCSE).
  • Certified Partner SE - Security.
  • Certified Partner SE - Web Security.
  • VMware Certified Professional vSphere.
  • Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC).
  • MCSA+VCP, RHCE or equivalent.
  • EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8).
  • Blue Coat Certified Proxy SG Professional (BCCPSGP).
  • Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT).
  • Cisco Certified Internetwork Expert - Voice (CCIE-V).
  • Cisco Certified Network Associate - Video (CCNA-VID).
  • ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006).
  • Genesys Certified Composer Routing 8 Developer (GCD8-DCR).
  • Genesys CIM8 Troubleshooting for Support (GCS8-CCTS).
  • Genesys eServices 8 Consultant (GCP8-CESV).
  • Genesys Inbound Voice 8 Consultant (GCP8-CIV).
  • Genesys SIP Server 8 Consultant (GCP8-SIP).
  • Genesys Voice Platform 8.5 Consultant (GCP8-CVP).
  • Genesys Workforce Management 8.5 Consultant (GCP8-WFM).
  • Cisco Qualified Specialist - Cisco IP Contact Center Express Representative (CQS-IPCCER).
  • Cisco Qualified Specialist - Cisco IP Contact Center Express Specialist (CQS-IPCCE).
  • Cisco Qualified Specialist - Cisco IP Telephony Design Specialist (CQS-DS).
  • Cisco Certified Internetwork Expert - Certification - Collaboration (CCIE-COLLA).
  • Genesys Certified Composer Routing 8 Developer (GCD8-DCR).
  • Genesys Composer using Voice Applications 8 Developer (GCD8-DCV).

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