Technical Support and Solutions Expert

7 days ago

Cape Town, Western Cape, South Africa Sabio Full time

Unlock Your Potential in Avaya Technology

Sabio is a leading global company that empowers businesses to build high-quality, secure, and robust platforms. We collaborate with top brands and partners worldwide, providing expertise and solutions that meet our customers' evolving needs.

We offer innovative products and services centered around real-time communications and contact center system integration. Our team thrives on learning, experimentation, and delivering exceptional customer experiences using the best tools available.

We're looking for a skilled UC Technical Specialist to join our dynamic team. As a key member, you'll work closely with international counterparts and technical experts to resolve issues within critical areas like VOIP, SIP, and Call Routing.

Key Responsibilities:
  • Incident Response, Problem Management, Service Request Fulfillment, and Change Control/Implementation
  • Out of Hours Maintenance Tasks: Regular demand for this work, Standard Managed Services OT payments
  • Client Consultation and Advice: Regular and growing requirements to provide consultation to our clients, Provide advice to enable our clients to get the best value from their solutions

Required Skills and Qualifications:

  • Experience working with Avaya UC solutions in enterprise environments, with a strong emphasis on implementation, customization, and optimization
  • Knowledge of Enterprise call routing, VOIP, and SIP
  • Knowledge of Packet tracing tools like Wireshark, a high-level understanding of LAN/WAN/Security protocols, Excellent knowledge of SSH/TLS certificate administration (certificates), A good working knowledge of VMware and VMware principles
  • Good analytical skills and problem-solving abilities, with a keen attention to detail and a track record of delivering innovative solutions to complex business challenges
  • Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization and convey technical concepts to non-technical audiences
  • Proven ability to work independently as well as collaboratively in a team-oriented, fast-paced environment, with a commitment to continuous learning and professional growth

Technologies:

  • Experience administering and troubleshooting Avaya Aura systems, including experience with VOIP, SIP, Call Routing

Certifications (Desirable):

  • Avaya ACSS – Avaya Aura Core Components Support
  • Avaya ACSS – Avaya Aura Communication Applications Support
  • Avaya ACSS – Avaya Messaging Support

About Our Offer:

This is an exciting opportunity to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Our benefits package includes remote work options, private health coverage, generous holiday time, LinkedIn Learning access, and a connectivity allowance. The estimated annual salary for this position is £45,000 - £55,000 depending on seniority, which reflects the company's standard compensation structure for similar roles.

  • Technical Solutions Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Voyc Full time

    Unlock Customer Success with VoycWe are seeking a Technical Solutions Expert to join our team at Voyc, a cutting-edge AI-powered call monitoring software company. As a key member of our customer success team, you will be responsible for ensuring the successful implementation and adoption of our platform by our clients.The ideal candidate will have a solid...

  • Technical Solutions Expert

    4 days ago

    Cape Town, Western Cape, South Africa wePlace Full time

    WePlace is a dynamic and fast-paced company seeking an exceptional Technical Solutions Expert to drive the success of our products. With a focus on innovation and cutting-edge technology, this role will challenge you to think critically and creatively in solving complex problems at scale.About WePlaceAs a global leader in software development, WePlace prides...

  • Senior Technical Solutions Expert

    1 day ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job OverviewAbout Parvana:We are a leading technology firm with a global presence and a team of experts in finance, HR, digital infrastructure, and marketing. Our headquarters is based in Cape Town, South Africa.Salary:£45,000 - £55,000 per annum (dependent on experience)Job Description:Tech Support RoleAs a Senior Technical Solutions Expert at Parvana,...

  • IT Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    We are seeking a highly skilled IT Support Specialist to provide expert technical assistance to our team. The ideal candidate will have excellent problem-solving skills, strong knowledge of operating systems and software applications, and a friendly demeanor.About the Role:Provide technical support and troubleshooting for IT systems and software.Collaborate...

  • Technical Solution Expert

    4 days ago

    Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking a seasoned expert to spearhead the implementation of an enterprise-wide HR platform, encompassing the transition and decommissioning of multiple existing systems.The ideal candidate will possess extensive experience in implementing HR platforms, with a deep understanding of their intricacies and the overall ecosystem at an enterprise...

  • Automation Solutions Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Secure Jobs Full time

    Job DescriptionWe are seeking an Automation Solutions Expert to provide expert technical support for KNX-based building automation products and systems.Key Responsibilities:Assist customers with system integration, configuration, and troubleshooting in home and building projects.Conduct tests of KNX products and assist customers with the automation design...

  • Technical Support Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Parvana Full time

    About Parvana:Transforming Client ExperienceParvana, a forward-thinking company, seeks a skilled Technical Support Consultant to deliver premium technical support with efficiency and professionalism. Our company prioritizes integrity and has a commitment to unity.About The Job:We are looking for a talented individual to join our diverse team of engineers,...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Technical Support Specialist to provide expert assistance and support related to computer systems, hardware, or software. The ideal candidate will have a degree in Computer Science, Information Technology, or a related field, and at least two years of experience in a help desk or technical support role. Key...

  • Technical Support Professional

    5 days ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    About the RoleAs an IT Support Specialist at Electrum Payments, you will play a pivotal role in ensuring the smooth operation of our IT systems. This onsite position offers an opportunity to be the go-to expert for resolving technical challenges and empowering our team with reliable technology solutions.

  • Cloud Support Engineer

    3 weeks ago

    Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the JobAs a Cloud Support Engineer - Technical Expert at Amazon Development Centre (South Africa) (Proprietary) Limited, you will be responsible for providing technical expertise to customers using Amazon Web Services (AWS) cloud computing platform. Your primary goal will be to ensure customer satisfaction by resolving technical issues and providing...

  • Technical Systems Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    Technical Systems SpecialistThe role of Technical Systems Specialist at Datonomy Solutions involves driving system availability, performing technical support, and system administration activities. A key responsibility is providing efficient, fit-for-purpose solutions within our IT teams for all current and future applications and projects. This involves...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Uptime Solutions Ltd, you will play a crucial role in delivering exceptional customer service and technical support to our clients. Your primary responsibility will be to assist customers with technical issues, troubleshoot problems, and provide solutions to ensure...

  • Senior System Solutions Architect

    4 days ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    Technical Systems EngineerWe are seeking a highly skilled Technical Systems Engineer to join our team at Datonomy Solutions based in Cape Town. The primary purpose of this role is to ensure system availability, perform technical support and system administration activities, and provide efficient solutions within the Shoprite IT teams for all current and...

  • CRM Solutions Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Huble Full time

    Job Title:CRM Solutions ExpertAbout the Role:We are seeking a highly skilled CRM Solutions Expert to join our team at Huble. As a key member of our Solutions Architecture team, you will be responsible for designing and implementing HubSpot-based solutions for our clients.Key Responsibilities:Design and implement HubSpot-based solutions for clientsCollaborate...

  • Senior System Solutions Architect

    1 week ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    About the RoleWe are seeking a highly skilled Senior System Solutions Architect to join our team at Datonomy Solutions based in Cape Town.The ideal candidate will have expert-level knowledge in designing, implementing, and maintaining complex system infrastructures. As a key member of our IT team, you will be responsible for ensuring system availability,...

  • Customer Service Technical Expert

    1 month ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Customer Service Technical Expert to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries. The ideal candidate should have a degree in Computer Science or a related field and at least...

  • IBM Technical Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    Role OverviewiLaunch is seeking a highly skilled and experienced IBM Technical Expert to lead the implementation and support of IBM Content Management products. The ideal candidate will have a deep understanding of IBM technologies and a proven track record of delivering successful content management solutions.Main ResponsibilitiesConfigure and Support IBM...

  • Highly Skilled Avaya Solutions Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Avaya Solutions Expert to join our team. As an Avaya Systems Engineer, you will be responsible for providing technical support to clients and ensuring the smooth operation of their IT infrastructure.Main ResponsibilitiesProvide technical support to clients and resolve complex technical...

  • Analytics Solutions Expert

    1 month ago

    Cape Town, Western Cape, South Africa Incubeta Full time

    About IncubetaIncubeta is a digital marketing consultancy that leverages technology, data, and human creativity to deliver innovative solutions for advertisers, agencies, and publishers.As Google's most experienced EMEA Sales Partner, we have overseen hundreds of deployments across the Google Marketing Platform, addressing ad tech infrastructure, data...

  • Expert Health Solutions Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa ATripleA Recruitment and Temps Full time

    The Role: Financial Advisor Specialising in HealthWe are seeking a highly skilled and experienced Financial Advisor to join our team at A Triple A Recruitment and Temps. As a key member of our team, you will be responsible for delivering exceptional financial services to clients by providing expert advice on various health-related products.About the Job:To...