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Senior Business Development Leader
7 days ago
Genpact is a global professional services firm delivering transformative outcomes for our clients. Our purpose is to create a world that works better for people, and we serve leading enterprises with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Banking Customer Care for Voice Processes – Assistant Vice President, OnSite South Africa. This is an exciting opportunity for a seasoned leader to join our team and drive actions that maximize productivity and create a profitable business partnership.
The Operating Leader will manage a team of Operations Managers and Front-Line Managers, ensuring their development in relation to the needs and expectations of the client they are assigned to. This person will serve as a primary level of contact to both internal Stakeholders within Genpact and Client Stakeholders.
Responsibilities- Own end-to-end client service delivery and P&L.
- Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L.
- Work closely with client CXO's and process owners, Genpact operating teams and global relationship managers for key accounts.
- Develop a strategy for winning and transitioning new deals while running and growing the existing relationships.
- Assist the GOL with managing a line(s) of service in an omnichannel process, keeping a well-organized planning for a specific geographical location.
- Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey.
- Assist the GOL with planning and executing the strategies to ensure the delivery of the agreed SLAs with the Client(s).
- Enforce Genpact's guidelines and policy across the operations team.
- Partner with Training and other Support Functions to ensure a seamless operation.
- Track, analyze and monitor performance of the teams under their care.
- Manage and train junior members of the team.
- Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s).
- A competitive salary.
- Secure employment agreements.
- A multicultural and diverse work environment with employees from over 30 countries.
- Professional trainings and career development opportunities.
- Free access to our award-winning learning platform.
- A comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks.
- Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires.
