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Pharmaceutical Specialist

1 week ago

Pretoria, Gauteng, South Africa Medipost Full time

At Medipost, we are seeking a highly skilled Pharmaceutical Specialist to join our team.

Job Description

This role is responsible for ensuring accuracy in the capturing of prescriptions by pharmacist assistants through quality assurance in the form of blind checking.

  • To guarantee that prescriptions captured by assistants are on the correct profile, patient, address, originating facility, contact details, and prescribed medication.
  • To perform a drug utilization review on medication prescribed and interact with healthcare professionals where needed.
  • To possess professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
  • To provide accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
  • To accurately and completely handle all profiles worked on as per Standard Operating Procedures.
Key Responsibilities

Key responsibilities include:

  1. Operational and Quality Performance – Blind checking of prescriptions captured by pharmacist assistants
  • Ensure prescriptions captured by assistants are on the correct profile, patient, address, originating facility, contact details, and prescribed medication.
  • Perform a drug utilization review on medication prescribed and interact with healthcare professionals where needed.
  • Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
  • Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
  • Accurate and complete handling of all profiles worked on as per Standard Operating Procedures.
Calls received need to be handled professionally and with very strict confidentiality within SOP's and SLA.
  • Accurate and correct information to be provided to the patient and call attempts to be made according to SOP's and SLA requirements.
  • Problem-solving abilities.
  • Accurate data capturing and instructions to relevant staff if required.
  • Queries appropriately followed up until finalized.
Productivity and Availability Standards Met
  • Productive and available according to hours as stipulated in contract.
  • Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.