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Technical Telematics Specialist

1 week ago

Sandton, South Africa Discovery Limited Full time

About Discovery Limited

Discovery Limited is a global health and wellness company that empowers individuals to make healthier lifestyle choices. Our goal is to create a nation of great drivers by providing innovative insurance solutions.

The role of Technical Telematics Specialist at Discovery Limited requires an individual who can perform debugging of telematics system failures and build automated operational reporting tools to reduce manual/administrative components.

Key Responsibilities:

  • Identify bugs in the system and project manage fixes
  • Handle calls within predetermined Service Level Agreements (SLA) and Turn Around Time (TAT)
  • Resolve first time complaints, including feedback to all relevant stakeholders
  • Reach out to clients with technical issues
  • Manage root cause analysis of technical queries, trends, and provide suggested solutions
  • Report key metrics (further enhancing our reporting function)
  • Analyze metrics for underlying trends
  • Collaborate across multiple teams to find solutions to complex problems
  • Program/automate solutions to reduce administrative burden

Requirements:

  • Knowledge and experience in working with our Vitality Drive product and associated partners and all its technical elements
  • Minimum 2 years outbound call centre experience
  • Minimum of 2 years experience in a customer services role
  • Digital platform knowledge (advantageous)