Technical Dealer Analyst/technician

3 weeks ago

Sandton, South Africa Staff Solutions Full time

**Duties**:

- Plan, prepare and do technical Dealer analysis
- Flying nationally to repair complex problems to the correct safety and quality standards on vehicles at the Group’s Dealers.
- Performing root-cause analysis of complex vehicle problems and providing assistance in developing Dealer training content and material to address shortcomings
- Planning and preparing Dealer analysis, identifying weak areas in the Dealer Network on Technical issues and non-conformance to the Group’s Service Core Process.
- Ensuring the most economic method of diagnosis and repair is available to the Dealer Network.
- Assess training needs and recommend actions.
- Analysing technical skills gaps at the Dealer and conducting in-house training at Dealer level.
- Analysing tools and equipment status at Dealer level and recommending corrective actions.
- Reporting to Group on the technical requirements for the Dealer Network and recommend specific training programs to address the identified short comings.
- Up-skilling the Dealer Network on vehicle diagnosis process.
- Developing and implementing a user-friendly feedback loop for guided fault finding telematic support for the Dealer Network
- Liaising between different Stakeholders.
- Establish a working relationship with Technical Support Centre and Customer interaction Centre.
- Implement a process of identifying weak Dealers based on the information from TSC and CIC. Agree on the Dealers that need attention with TSC and CIC.
- Implement regular scheduled meetings with TSC / CIC to follow up on actions taken and agree on next actions.
- Together with TSC / CIC plan for and ensure that high profile customer cases are given priority.
- Providing support with the preparation of new model launch vehicles.
- Providing support with reference to the Repeat Repair reduction programme.
- Reporting Group Management.
- Implement systems of reporting to Group Management on Dealer Network progress and status on actions conducted by the Flying Technician.
- Integrate the Regional After-Sales Manager in the Dealer visits to ensure that action plans are properly implemented and monitored.

**Education and Experience**
- B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognized tertiary institution.
- Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical, solutions.
- Previous experience in dealing with automotive product support issues of a technical nature.

**Skills, Attributes & Other requirements**
- Literature authoring skill in any Windows-based PC language.
- Knowledge of Service systems
- Knowledge of the Automotive Dealer Network
- Experience with EV and High-voltage systems
- Good degree of business acumen
- Ability to listen and communicate effectively at all levels.
- Good written and verbal communication skills at all levels
- Good negotiation and interpersonal skills - able to deal with conflict constructively.
- Excellent planning and organising skills, with an organised and methodical approach to tasks.
- Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
- Ability to analyse data sets effectively.
- High level of detail consciousness / accuracy
- High level of energy, enthusiasm and work commitment
- Self-Starter with the ability to work independently to high quality standards.
- Be willing and able to travel extensively throughout South Africa in the ambit.

For more information please contact:
**Annine

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