Call Centre Quality Manager

Role SummaryiSON Xperiences is looking for a Call Centre Quality Manager to join our team. The ideal candidate will have a strong focus on quality and customer experience.The Call Centre Quality Manager will be responsible for analysing customer interactions and capturing insights into our Genii tool. This will involve reducing business risk, improving the...

Call Centre Manager (JB5091)RandburgR35 000 – R50 000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Call Centre Manager (JB5091)RandburgR35000 – R50000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Job Title: Call Centre Quality Assurance SpecialistAbout the RoleThis is an exciting opportunity to join our dynamic team as a Call Centre Quality Assurance Specialist. You will play a vital role in ensuring that agents meet quality standards, monitoring and evaluating performance, and delivering exceptional customer experiences.Main ResponsibilitiesEvaluate...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issues while meeting Call Centre targets.Responsibilities:Setting goals: Establishing goals for call center employees.Resolving issues: Resolving customer issues and other call center problems.Managing performance: Managing the team's...

About the RoleWe are seeking an experienced Inbound Call Centre Team Manager to lead our high-performing team. The ideal candidate will have a proven track record in implementing CRM systems and managing inbound call centres.Key Responsibilities:Lead and manage the inbound call centre team, ensuring high-quality customer interactions.Implement, optimize, and...

Bluespec Holdings is seeking a seasoned Call Centre Team Leader to join our dynamic team in our inbound Emergency Contact Centre.Main Job Function:Manage and direct call centre agents in achieving their daily duties.Take accountability for Call Centre Agents through monitoring, reporting, and coaching.Responsibilities:Run and manage the call centre on a...

iSON Xperiences: A Leader in Customer ExperienceWe are committed to delivering exceptional quality and service to our customers. As a Customer Experience Analyst, you will be responsible for analyzing customer interactions, identifying areas for improvement, and implementing strategies to enhance our services.Your Key Responsibilities:Analyze customer...

About iSON Xperiences:We are a company dedicated to delivering exceptional customer experiences. As a Quality Assurance Officer, you will play a crucial role in ensuring that our call centre agents provide top-notch service to our customers.Main Responsibilities:Evaluate recorded customer interactions against the dimensions of customer experience, business...

We are seeking an experienced Call Centre Manager to join our Kontak Recruitment team. As a key member of our team, you will be responsible for leading and overseeing the inbound call centre operation.Job Description:Develop and enforce customer service strategies to ensure high satisfaction and retentionCollaborate with internal teams to align CRM processes...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre.Job DescriptionMain Job Function :You will manage and direct call centre agents in achieving their required daily duties.Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You...

Nedbank Wealth Cluster | Nedbank Insurance Division">Role Overview">Key ResponsibilitiesLead call centre agents in achieving their deliverables aligned with Nedbank's strategy.Measure quality and productivity standards for call centre agents and ensure service level agreements are met.Maintain relationships with clients and stakeholders by embodying...

About the Position:We are looking for a seasoned Senior Operations Manager to lead our call centre team. In this role, you will oversee the daily operations, focusing on delivering exceptional customer experiences while driving business success.To excel in this position, you must have a strong background in call centre management, coupled with excellent...

Job Description:As the Call Centre Director at Ubuntu We Sizwe Two Four Seven Pty Ltd., you will be responsible for managing a team of Call Centre Representatives and establishing goals for them to follow. Your key objectives include resolving customer issues, managing performance, and ensuring that technical knowledge is effectively transferred to...

Position OverviewWe are looking for an experienced Assistant Store Manager to join our team at Call Centre Staffing. The successful candidate will be responsible for leading a team of sales associates, ensuring the smooth operation of the store, and delivering exceptional customer service. Key responsibilities include:Developing and implementing strategies...

Salesworx is proud to partner with one of South Africa's premier private higher education institutions. We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations. The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...

Job OverviewWe are seeking a skilled Call Centre Manager to lead our team of call centre agents and team leaders. The successful candidate will be responsible for ensuring legitimate registrations and conversions according to targets.The ideal candidate will possess strong experience in call centre management and customer service, with proven analytical...

RedCat Recruitment is urgently seeking a suitably qualified and experienced SENIOR CALL CENTRE MANAGER (SHORT-TERM INSURANCE INDUSTRY) for a large concern – position based in Johannesburg, Gauteng.JOB DESCRIPTION / REQUIREMENTSGrade 12.Valid driver's license / own reliable vehicle.Bachelors' Degree or Masters' Degree in Business Administration.Evidence of...

Nedbank Wealth Cluster | Nedbank Insurance Division">Leadership Responsibilities">Job DescriptionLead call centre agents to achieve their deliverables aligned with Nedbank's strategy.Measure quality and productivity standards for call centre agents and ensure service level agreements are met.Maintain relationships with clients and stakeholders by embodying...

Kontak Recruitment is seeking an experienced Call Centre Manager to lead and oversee our inbound call centre team. We are looking for someone with a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer interactions.Requirements:Proven experience as a Call Centre Manager or similar roleStrong...