HSE Specialist
5 days ago
About Our Company
We are a leading BPO firm revolutionizing customer service with next-level solutions in a dynamic, inclusive, and energetic work environment.
Key Responsibilities- Customer Interaction: Serve as the go-to expert for our customers via phone, email, and chat—answering questions, troubleshooting issues, and delivering tailored solutions.
- Troubleshooting & Escalation: Tackle complex challenges by collaborating with internal teams to ensure every issue is resolved.
- Documentation: Accurately record all customer interactions and resolutions in our systems.
- Process Improvement: Identify trends, suggest smart process improvements, and help streamline operations.
- Team Collaboration: Engage in training sessions and team meetings to keep skills sharp and stay updated on the latest tools and strategies.
- Experience: At least 6 months of customer service, support, or solution-focused role experience.
- Education: While a degree is beneficial, drive, skills, and willingness to learn truly count.
- Tech-Savviness: Comfortable using tools like MS Office and CRM systems (e.g., Salesforce).
- Excellent Communication: Top-notch written and verbal communication skills, genuinely enjoying helping people.
- Attention to Detail: Organized and proactive, always anticipating customer needs.
- Performance-Driven: Meeting and exceeding KPIs is key.
- Availability: Comfortable and available to work US shift hours.
- Growth Opportunities: Exceptional learning and development opportunities designed to supercharge your career.
- Career Advancement: Clear paths for professional growth and upward mobility.
- Collaborative Environment: Thrive in a supportive atmosphere where innovation and fresh ideas flourish.
- Benefits: Medical Aid Subsidy, Group Life, Funeral Cover, Provident Fund, Transport Allowance, Shift Allowance (Based on US shifts).
Elevate your customer service game and join an innovative, energetic team. Apply today and contribute to making every interaction count.
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