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Senior HSE Advisor

1 week ago

Johannesburg, Gauteng, South Africa Hitachi Abb Power Grids Full time

We're seeking a skilled Senior HSE Specialist to join our team at Hitachi Abb Power Grids. As a critical member of our customer support team, you'll be responsible for providing top-notch support to our clients.

Key Responsibilities
  1. Customer Support: Serve as the primary point of contact for our customers, providing solutions to their inquiries and concerns.
  2. Troubleshooting: Collaborate with internal teams to resolve complex customer issues.
  3. Documentation: Accurately record all customer interactions and resolutions in our systems.
  4. Process Improvement: Identify areas for improvement and suggest solutions to enhance our operations.
  5. Training & Development: Participate in training sessions and team meetings to stay up-to-date on the latest tools and strategies.
Requirements
  1. Experience: At least 6 months of customer service, support, or solution-focused role experience.
  2. Education: While a degree is beneficial, drive, skills, and willingness to learn truly count.
  3. Tech-Savviness: Comfortable using tools like MS Office and CRM systems (e.g., Salesforce).
  4. Communication Skills: Excellent written and verbal communication skills, genuinely enjoying helping people.
  5. Attention to Detail: Organized and proactive, always anticipating customer needs.
  6. Performance-Driven: Meeting and exceeding KPIs is key.
  7. Availability: Comfortable and available to work US shift hours.
What's in It for You
  1. Growth Opportunities: Exceptional learning and development opportunities designed to supercharge your career.
  2. Career Advancement: Clear paths for professional growth and upward mobility.
  3. Collaborative Environment: Thrive in a supportive atmosphere where innovation and fresh ideas flourish.
  4. Benefits: Medical Aid Subsidy, Group Life, Funeral Cover, Provident Fund, Transport Allowance, Shift Allowance (Based on US shifts).

Join our innovative and energetic team as a Senior HSE Specialist. Elevate your customer service game and contribute to making every interaction count.