Phone Fix Support Engineer

4 weeks ago


Sandton, South Africa iSON Xperiences Full time
Job Summary

We are seeking a highly skilled Phone Fix Support Engineer to join our team at iSON Xperiences. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities
  • Manage repair turnaround times and ensure timely resolution of customer issues
  • Diagnose and resolve technical issues with home appliances, including software and hardware problems
  • Provide expert guidance on product installation and usage
  • Track and prioritize customer requests using our Mobile GSPN system
  • Offer telephonic and remote support for various home appliance products
  • Identify and resolve installation issues, internet connectivity problems, and Wi-Fi model issues
  • Utilize Mobile/GSPN Hass ChatBot systems to enhance customer support
  • Document customer issues and provide feedback to improve our services
Requirements
  • Matric/Alternate with a minimum of 4 years of experience in electronics repair
  • A+ /N+/ MCSE certification
  • NTS3 Electronics certification
  • Workshop (CE Repairs) experience with a minimum of 4 years
  • IH CE Repairs experience with a minimum of 4 years
  • CIC experience with a minimum of 4 years
  • Additional certifications in electronics and customer empathy courses
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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