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Senior FIT Travel Consultant

2 months ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Title: Senior FIT Travel Consultant

We are seeking a highly skilled and experienced Senior FIT Travel Consultant to join our team at Black Pen Recruitment. As a Senior FIT Travel Consultant, you will be responsible for designing and preparing travel itineraries in Southern Africa for FIT clients based on the very best services that fit their brief, budget, needs, and capabilities.

Key Responsibilities:
  • Design and preparation of travel itineraries in Southern Africa for FIT clients
  • Design and cost of Leisure Travel programmes within the company's Destination portfolio
  • Ensure that the entire process, including client brief, itinerary design, booking implementation, accounting, and execution of each itinerary, are in accordance with the company's policies and procedures
  • Correspond with clients regarding the programmes offered and deal with any questions, information required, obstacles, and special requirements in a timely manner
  • Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme, thus increasing tourism into Southern Africa
  • On confirmation, make all bookings, plan, and execute travel programmes
  • Invoicing of client travel programme
  • Contract suppliers and liaise with them during the planning stages and execution of the itinerary
  • Manage workload efficiently and prioritise Key Clients and urgent requests
  • Manage proposal response time and assist where necessary
  • Prepare Daily 'to-do' lists and send them to Team Leader and Director (CVDM) with relevant comments by the end of the day
  • Implement and Maintain Smart quoting
  • Attend daily stand-up meetings
  • Practice clear, concise, and effective communication with clients, Management, and team
  • Find a solution and take immediate action on any issues, client complaints, staff requirements, keeping the team leader informed in a structured and timely manner

Requirements:

  • Diploma or degree in Tourism, Hotel Management, or Events Management
  • At least 5 years' working experience within the travel industry or similar environment
  • Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, Mozambique
  • Working knowledge of the Leisure Travel Industry
  • Advanced knowledge of Word, Excel, PowerPoint, and proven track record in use thereof
  • Knowledge of the Travel writing programmes: WETU and Travelogic an advantage
  • Experience in the planning and execution of FIT Travel Programmes