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Dynamics 365 Functional Consultant
2 weeks ago
About the Role: We are seeking an experienced Dynamics 365 Functional Consultant to join our team at Control Risks.
Job Summary: As a Dynamics 365 Functional Consultant, you will be responsible for providing technical and functional expertise of the D365 CE modules with a focus on enhancing the performance, efficiency, and capability of our business.
Key Responsibilities:
- Working closely with the D365 Solution Architect to support the delivery of D365 CE initiatives, especially relating to Sales, Customer Services & Omnichannel.
- Developing user stories in DevOps (or ITSM) and defining product backlogs with the Business Teams.
- Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities/integration to meet Control Risks needs and strategic ambitions.
- Maximising the use of D365 CE partnerships and taking a configuration-first approach within the system vs overly customised solutions.
- Supporting the teams with regression testing of solutions, UAT, and training. Debugging bugs.
- Developing functional designs, test plans, and scripts where applicable.
- Driving innovation such as building, customising, and configuring the system as well as utilising Power Platform into your POC solutions.
- Go-live and post-live support.
- Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
- Preparing and representing D365 CE & Power Platform changes at CAB.
- Advising customers on best practices for D365 CE & Power Platform processes, user interface, and architecture.
- Advising on complex D365 CE scenarios and proposing comprehensive solutions.
- Working with other teams on ad hoc projects as a SME utilisation resource from the Enterprise Apps team to complete project tasks on time and within budget.
- Developing solutions that improve the efficiency and capability of CE system users.
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations.
- Becoming the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
- Helping and guiding training SMEs in areas specific to their BAU activities.
- Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required.
- Working with business SMEs, helping with knowledge, answering questions, driving a knowledge base.
- Supporting surrounding application projects, e.g., Leads Project, to help transition to Support.
- Helping contain and manage DevOps items and ensuring awareness of risks and work items being delivered is given to managers.
- Assisting in platform releases (upgrades) with regression testing and working with the business to arrange functional tests.
- Data migration: Assisting with the facilitation of data sets for ETL activities, working with the business teams.
- Facilitating the collection of diverse data sets from different sources and providing insight into the data based on business needs/requirements. Translating data analysis into impactful insights.
