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Service Delivery Specialist

2 months ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled Service Consultant to join our team at FirstRand Bank Limited. As a Service Consultant, you will be responsible for delivering exceptional customer service through multiple channels, facilitating query resolution, and managing customer expectations.

Key Responsibilities

  • Drive significant growth and profitability through cost management.
  • Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions.
  • Manage SLAs with internal and external service providers.
  • Engage with customers in a professional manner, ensuring their needs and expectations are understood.
  • Process customer requests efficiently and effectively.
  • Resolve customer queries efficiently and within agreed timelines.
  • Build and maintain relationships with internal and external parties to support business strategy.
  • Maintain expert knowledge on products, including pricing, application procedures, processing, and timelines, to drive relevant product and service targets.
  • Provide an efficient administration service through careful and timeous planning, reporting, and updating of related information and systems.
  • Comply with governance in terms of legislative and audit requirements.
  • Track, control, and influence business activities to increase sales and service efficiencies.
  • Manage own development to increase own competencies.

About Us

FirstRand Bank Limited is committed to the recruitment and advancement of individuals with disabilities. We support the Employment Equity plan and strive to create an inclusive work environment.