Strategic Growth Manager

3 days ago


Durban, KwaZulu-Natal, South Africa Minacs Full time
About Minacs

Minacs is a leading provider of business process outsourcing (BPO) services, dedicated to helping companies achieve their goals through innovative solutions and exceptional customer service.

Job Description

The Senior Operations Excellence Lead will be responsible for developing and implementing strategic plans that drive business growth and innovation. This role involves working closely with cross-functional teams to measure and report on key account objectives, spearheading people objectives through recruitment, training, quality, and engagement initiatives, and ensuring compliance framework standards are met.

Responsibilities:
  1. Drive Business Growth and Innovation: Develop and implement strategic plans to drive business success.
  2. Provide Actionable Insights: Measure and report on key account objectives to stakeholders.
  3. Spearhead People Objectives: Develop and implement strategies for recruitment, training, quality, and engagement initiatives.
  4. Ensure Compliance: Meet and adhere to compliance framework standards and policies.
  5. Grow and Develop a High-Performing Team: Promote a culture of excellence and collaboration within the team.
Requirements:

The ideal candidate will have at least 5 years' experience in a senior Operations Manager position with a proven track record of delivering high-quality results. They must possess excellent communication and negotiation skills, with prior experience shaping and formulating operational strategic plans. Additionally, demonstrable experience in senior stakeholder management, driving business growth and development is essential.



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