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Hotel Front Desk Associate

2 months ago

Johannesburg South, South Africa HR Human Solutions Agency Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at HR Human Solutions Agency.

The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.

Key Responsibilities
  • Welcome and assist guests in a friendly and polite manner
  • Provide high-quality customer service at all times
  • Check guests in and out, handle payments, and manage reservations
  • Ensure accurate recording and filing of correspondence
  • Apply no-show charges and late cancellation fees as necessary
  • Review and meet guest special requests
  • Handle problems effectively and professionally
  • Collaborate with hotel departments to meet guest expectations
Requirements
  • Experience in managing customer relations face-to-face and via phone
  • High level of spoken and written English
  • Excellent customer service skills
  • Desirable: proven experience in hospitality, reception, and admin or similar customer-facing roles
  • Cash handling skills
  • Familiarity with Opera software