Front Desk Associate

2 months ago


Johannesburg, Gauteng, South Africa HR Genie Full time

Purpose of the Job

  • Deliver exceptional customer service and create a welcoming atmosphere for members.
  • Develop a passion for conducting group exercise classes and contribute to a dynamic team environment.

Key Performance Areas include:

  • Answering phone calls and responding to member inquiries in a timely and professional manner.
  • Providing customer service that exceeds member expectations.
  • Efficiently resolving queries and ensuring a smooth member experience.
  • Greeting and accessing members in a friendly and efficient manner.
  • Creating a positive first impression for members and ensuring a seamless experience.
  • Ensuring the reception area is effectively and efficiently controlled.
  • Utilizing superior communication skills to build strong relationships with members and colleagues.

Experience and Competencies Required

  • Basic computer literacy and proficiency in using software applications.
  • Displaying friendly and efficient qualities that reflect the HR Genie way.
  • Flexibility to work varying shifts and hours.
  • Maintaining high energy levels and a positive attitude.
  • Previous experience in a front desk or welcome desk position is an added advantage.
  • Reliable transportation to and from work.


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