Club Ambassador Lead

3 days ago


Johannesburg, Gauteng, South Africa Virgin Active South Africa Full time

About Us

Virgin Active South Africa is a leading health club that offers an unparalleled fitness experience. We are committed to empowering our members to achieve their goals through our world-class facilities and expert guidance.

Job Summary

The Service Ambassador will play a key role in creating a memorable experience for our members, from the moment they enter our club until the end of their visit. This role requires strong interpersonal skills, a passion for exercise, and the ability to work effectively in a fast-paced environment.

Main Responsibilities

  • Member Engagement
    • Develop and maintain strong relationships with our members, providing them with exceptional customer service and support
    • Drive digital engagement with members on our various platforms, exposing them to online and digital exercise offerings that meet their individual needs
    • Retain members by building relationships, resolving complaints, and engaging them in our fitness initiatives
  • Front of House Operations
    • Control access into the facility and ensure a smooth flow of members and visitors
    • Provide information and communicate effectively with staff, members, and prospective members
    • Deliver on member needs and experiences from entry to exit
    • Adhere to operational standards, administration policies, and procedures

Requirements and Qualifications

To succeed in this role, you will need:

  • Grade 12 Senior Certificate or NQF Level 4 equivalent
  • Successful completion of Reception Academy
  • Good understanding and knowledge of digital platforms
  • Sound knowledge of Virgin Active exercise experiences
  • Comprehensive understanding of the customer journey and the desired customer experience
  • Sound knowledge of club rules, operating standards, and safety protocol
  • Minimum of 12 months experience within a face-to-face customer-facing role
  • Proven ability to resolve member questions and queries
  • Embody the business values
  • People-centric
  • Passionate about exercise


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