COE and Process Strategy Lead

2 days ago


Midrand, Gauteng, South Africa Deka Minas Pty Ltd Full time
Job Description:

The COE and Business Process Manager will play a pivotal role in maturing the organisation's process excellence, innovation, delivery standards, and transformation initiatives.

This position will be responsible for integrating process management into the core business strategy, enhancing efficiency, customer experience, and operational agility.

  • Main Responsibilities:
  • Design and execute methodologies to analyse and identify opportunities to improve processes, practices, and procedures.
  • Leverage best practice to ensure alignment with strategic objectives.
  • Oversee the shift from department and product-oriented processes to consistent, standardised and optimised customer journey-centric processes.
  • Explore and evaluate new technologies and digital solutions that can transform business processes and create competitive advantage.


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