Key Performance Lead for Retention and Collection

4 weeks ago


Midrand, Gauteng, South Africa TalentCru Full time

Are you a strategic thinker with a proven track record in retention and collections management? Do you have a strong background in leadership and a passion for driving business success?

About the Role

TalentCru is seeking an experienced Key Performance Lead to join our team. As a key member of our leadership team, you will be responsible for developing and executing strategies to optimize customer retention and manage collections processes from start to finish.

About You

We are looking for someone with:

  • A minimum of 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry
  • Minimum of 2 years in a leadership or managerial role
  • Excellent analytical and problem-solving skills
  • Ability to communicate effectively with stakeholders at all levels

In return, we offer a competitive salary of approximately $120,000 per annum, based on industry standards and market rates.

Responsibilities

Your primary responsibilities will include:

  • Developing departmental goals, strategies, and operational plans aligned with business objectives
  • Designing and implementing effective collection strategies to improve retention rates
  • Managing collections processes, ensuring timely and efficient resolution of outstanding balances
  • Utilizing customer data and analytics to identify trends, insights, and opportunities for improving retention

You will also have the opportunity to work closely with other departments to align retention strategies with overall business goals.



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