Workforce Optimization Manager

Job Title: Group ManagerJob Summary:We are seeking a highly skilled Group Manager to join our team at WNS Global Services. As a Group Manager, you will be responsible for leading a team of Planners, Schedulers, and Real Time Administrators in the forecasting, planning, and resourcing function within our campaigns.Key Responsibilities:Optimize workforce...

Job DescriptionThe purpose of this role is to oversee the forecasting, planning, and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time Administrators (RTA).This position is responsible for optimizing the utilization of our workforce to drive efficiency and reduce resource costs.Key...

Workforce Manager Job DescriptionAbout the Role:We are seeking a highly skilled Workforce Manager to join our team at Mukuru. As a Workforce Manager, you will be responsible for optimizing workforce productivity and efficiency in our Contact Centre.Key Responsibilities:Develop and implement workforce management strategies to improve productivity and...

Job Title: Workforce ManagerJoin Mukuru as a Workforce Manager and take on the challenge of optimizing our Contact Centre's productivity. As a key member of our team, you will be responsible for analyzing and reporting on employee productivity, ensuring the right amount of staff is scheduled for each channel, and developing forecasts of workload.About the...

Workforce Manager Job DescriptionIsilumko Staffing is seeking a highly skilled Workforce Manager to join our team. As a Workforce Manager, you will be responsible for overseeing the workforce management process, ensuring that our client's business operations run smoothly and efficiently.Key Responsibilities:Workforce Planning: Develop and implement effective...

Job SummaryWe are seeking a highly skilled and experienced Workforce Management Lead to join our team at WNS Global Services. The successful candidate will be responsible for managing and optimizing our workforce to ensure seamless delivery of services to our clients.Key ResponsibilitiesDevelop and implement effective workforce management strategies to meet...

Workforce Manager Job DescriptionAre you a seasoned professional looking to take your career to the next level? Do you have a passion for workforce management and a knack for analyzing data? We're seeking a highly skilled Workforce Manager to join our team at Mukuru.Key Responsibilities:Develop and implement workforce management strategies to optimize...

Workforce Management ManagerWe are seeking a highly skilled Workforce Management Manager to lead our team in optimizing our workforce management processes.Key Responsibilities:Develop and implement accurate forecasting models to ensure optimal staffing levels.Design and maintain efficient scheduling processes to meet business requirements.Lead a team of...

{"title": "Workforce Management Manager", "description": "Workforce Management ManagerABC Worldwide is seeking a highly skilled Workforce Management Manager to lead our team in optimizing our workforce management processes.Key Responsibilities:Develop and implement forecasting and scheduling strategies to ensure optimal staffing levels and meet business...

Workforce Manager Job DescriptionIsilumko Staffing is seeking a highly skilled Workforce Manager to join our team. As a Workforce Manager, you will be responsible for overseeing the workforce management process, ensuring that our client's business operations run smoothly and efficiently.Key Responsibilities:Workforce Planning: Develop and implement workforce...

Workforce Manager - Operations ExpertIsilumko Staffing is seeking a highly skilled Workforce Manager - Operations Expert to join our team. The ideal candidate will possess a strong background in workforce management, with a focus on operations and optimization.Key Responsibilities:Develop and implement effective workforce management strategies to improve...

About this role:Job Summary:We are seeking an experienced Senior Workforce Manager to join our team at WNS Global Services. As a key member of our Contact Center Operations team, you will be responsible for forecasting, planning, and resourcing functions within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time...

Isilumko Staffing is urgently seeking a Workforce Manager to join their team.Key Responsibilities:Develop and implement workforce management strategies to optimize operational efficiency.Lead a team of workforce management professionals to ensure seamless delivery of services.Collaborate with cross-functional teams to align workforce management with business...

Job DescriptionWe are seeking a highly skilled Workforce Management Specialist to join our team at WNS Global Services.Key Responsibilities:Develop and implement effective workforce management strategies to optimize resource allocation and improve productivity.Collaborate with operations and client teams to forecast and plan capacity needs.Analyze reports...

Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...

At Telebest, we are seeking a skilled Workforce Management Analyst to join our team. In this role, you will be responsible for the creation and management of schedules to ensure optimal delivery of customer experience. Your duties will include real-time monitoring and reporting of schedule deviations, coordination with outsourced sites, and work on real-time...

About the RoleWe are seeking a highly skilled Workforce Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Workforce Analyst, you will play a critical role in ensuring the optimal deployment of our workforce to meet the needs of our customers.Key ResponsibilitiesProvide support in creating and communicating site...

About the RoleWe are seeking a highly skilled Workforce Manager to join our team at Mukuru. As a Workforce Manager, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring that our team is equipped to deliver exceptional customer service.Key ResponsibilitiesDevelop and implement workforce management strategies to...

Job Title: Assistant ManagerJob Summary:We are seeking an experienced Assistant Manager to join our Workforce Management team at WNS Global Services. The successful candidate will be responsible for developing and maintaining short and long-term forecast/capacity plans, ensuring sufficient staff is available during peak periods, and analyzing historical call...

Workforce Management Manager Job DescriptionAt ABC Worldwide, we are seeking a highly skilled Workforce Management Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient management of our workforce to meet business requirements.Key Responsibilities:Forecasting and Scheduling: Generate accurate...