Workforce Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time
Workforce Manager Job Description

Isilumko Staffing is seeking a highly skilled Workforce Manager to join our team. As a Workforce Manager, you will be responsible for overseeing the workforce management process, ensuring that our client's business operations run smoothly and efficiently.

Key Responsibilities:
  • Workforce Planning: Develop and implement workforce plans to meet business needs, taking into account forecasting, scheduling, and real-time management.
  • Dialer Management: Manage dialer systems for outbound campaigns, ensuring optimal performance and efficiency.
  • Team Leadership: Lead and motivate a team of workforce management professionals, providing guidance and support to ensure successful outcomes.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Communication: Develop and maintain effective communication with stakeholders, including team members, management, and clients.
Requirements:
  • Education: Bachelor's degree in a related field.
  • Experience: Minimum 4 years of experience in workforce management, with a strong background in dialer management and team leadership.
  • Skills: Excellent forecasting, scheduling, and real-time management skills, with strong analytical and problem-solving abilities.
  • Tools: Proficient in Microsoft Office and dialer systems.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.


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