Sales Manager

5 days ago


Nelspruit, Mpumalanga, South Africa Cashbuild Full time
Job Description

We are seeking a highly skilled Sales Coordinator to join our team at Cashbuild. As a Sales Coordinator, you will be responsible for growing sales through constant customer interaction, ensuring that all housekeeping and merchandising standards are maintained, and managing an efficient delivery service.

Key Responsibilities:

  • Manage an efficient delivery service and ensure that the correct rates are charged
  • Deliveries dispatched within the required time limit
  • Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
  • Record, follow up and resolve Customer Complaints
  • To ensure an efficient Customer Service at all times (all Customers are attended to)
  • Telephone etiquette (to ensure that all calls are answered within the required time)

Requirements:

  • Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years' work related experience
  • Plan reading experience would be advantageous
  • Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
  • Above average numeric skills
  • Proven ability to provide exceptional Customer Service
  • Proven ability to work under pressure
  • Must be computer literate
  • Proven strong organising, planning and delegation skills
  • Issuing and follow up of quotations in order to generate sales
  • Quote process and control Special Orders
  • Reading of building plans and ensuring quotations are correct and within the agreed timeframe
  • Manage the telephone, answer, and return calls, ensure follow ups are done
  • Conduct competitor analysis to ensure competitiveness of the store
  • Promote loyalty programs (VIC and Charge Card Customers)

Additional Requirements:

  • Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
  • Price changes to be implemented in line with advertised prices.
  • Implementation of planograms


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