Sales Manager
5 days ago
We are seeking a highly skilled Sales Coordinator to join our team at Cashbuild. As a Sales Coordinator, you will be responsible for growing sales through constant customer interaction, ensuring that all housekeeping and merchandising standards are maintained, and managing an efficient delivery service.
Key Responsibilities:
- Manage an efficient delivery service and ensure that the correct rates are charged
- Deliveries dispatched within the required time limit
- Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years' work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
- Issuing and follow up of quotations in order to generate sales
- Quote process and control Special Orders
- Reading of building plans and ensuring quotations are correct and within the agreed timeframe
- Manage the telephone, answer, and return calls, ensure follow ups are done
- Conduct competitor analysis to ensure competitiveness of the store
- Promote loyalty programs (VIC and Charge Card Customers)
Additional Requirements:
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
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