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This role is responsible for supporting the efficient operation of the store, driving sales, and building customer loyalty to meet sales, profit, and compliance targets.
Key Responsibilities- To drive and maximise sales through promotional activities and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
- To ensure in-store visual merchandising meets brand image standards and appearance is consistent with the brand.
- To support the Store Manager in motivating and directing staff to achieve their targets and performance goals and effectively manage them in the absence of the store manager.
- To maintain the work schedule on a daily basis in line with the Group's labour policy and relevant labour model to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives that result in a great customer experience, drives customer loyalty, and achieves club card participation targets.
- To attend to administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer's first choice health and beauty retailer by living and driving the company values.
