Help Desk Specialist

Duties - Appropriately escalate unresolved queries to the next level of support - Track, route, and redirect problems to the correct resources - Update customer data and produce activity reports - Walk customers through a problem-solving process - Utilise excellent customer service skills and exceed customers’ expectations - Ensure proper recording,...

Job TitleFront Desk Operations SpecialistJob SummaryNefcorp is seeking a highly organized and detail-oriented individual to fill the role of Front Desk Operations Specialist.Key ResponsibilitiesAttend to all visitors and clients in a positive and friendly mannerMeet client expectations by respectfully requesting them to be patient whilst redirecting a...

Job OverviewWe are seeking a skilled IT Service Desk Technician to join our team at TalentCru.This role involves providing technical support to internal stakeholders and customers, resolving complex technical issues, and ensuring seamless day-to-day operations.Key responsibilities will include:To extend technical support to internal stakeholders and...

Position: Front Desk Administrator / Personal AssistantLocation: Sandton (initially), moving to Kempton ParkJob Summary:We are looking for an experienced and highly organized Front Desk Administrator / Personal Assistant to join a corporate advisory team. The ideal candidate will have experience in a fast-paced, corporate advisory or professional services...

Position : Front Desk Administrator / Personal AssistantLocation : Sandton (initially), moving to Kempton ParkJob Summary :We are looking for an experienced and highly organized Front Desk Administrator / Personal Assistant to join a corporate advisory team. The ideal candidate will have experience in a fast-paced, corporate advisory or professional services...

Job Summary: **Job Description**: We’d like to meet an Incident Specialist who: Ensures that incidents and requests are handled according to agreed procedures Ensures that documentation of the supported components is available and in an appropriate form for those providing support Creates and maintains support documentation The Incident Associate...

ResponsibilitiesTo extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing and providing solutions.Develop and deploy solutions for all...

To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...

Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information. Job Summary Within a structured environment with limited or no supervision must provide more...

Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...

Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture.To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVsResolving escalations and critical incidents and...

The SDA needs to balance creative and technical problem-solving, customer service and collaboration to ensure that all users can successfully access and utilise required IT systems, services and infrastructure. The SDA also works closely with experts, vendors and specialists to provide assistance on tasks that are outside the scope of his/her knowledge of...

Job Description">The successful candidate will be responsible for:Providing timely and accurate assistance to clients via live chat, email, and voice programsResolving escalated client inquiries with high complexity, legal, compliance, and business riskFacilitating communication between parties involved in each deliveryApplying technology and tools to...

**Job Summary** We have created a team of Bank Consultants for GrowthHouse who assist with giving advice and onboarding new Discovery Bank clients. There is now the need for an onboarding and servicing assistant to help the Bank desk with with onboarding clients and with general queries. This is a brand-new team and there is lots of room for growth in the...

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system.Financial / Business...

Your First Line of IT Support, Delivering Solutions with Speed and PrecisionWe are looking for a detail-oriented Service Desk Agent with a knack for problem-solving and a passion for delivering top-tier IT support. Skilled in troubleshooting technical issues, providing exceptional customer service, and ensuring smooth day-to-day operations. Currently...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Role ResponsibilitiesThe IT Service Desk Technician will be responsible for:Providing technical support to internal stakeholders and customers.Resolving complex technical issues.Ensuring seamless day-to-day operations.RequirementsThe ideal candidate should possess:A minimum of 3-5 years experience in service desk, networking, and systems administration...

Job DescriptionTalentCru is seeking a highly skilled and experienced IT Service Desk Technician to join our team.The ideal candidate will have a strong background in technical support, with a proven track record of providing excellent customer service and resolving complex technical issues.Responsibilities will include:To provide 1st level technical support...

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments. This position is based in Sandton.Experience required:A minimum of 3 – 5 years of previous inbound tour consulting experience is requiredGood understanding of terms and conditions and excellent...