IT Delivery Manager

2 weeks ago

Nelspruit, Mpumalanga, South Africa Express Employment Professionals Full time

Job Title: IT Delivery Manager

Express Employment Professionals is seeking an experienced IT Delivery Manager to join our team. In this role, you will be responsible for leading and managing a team of IT professionals to deliver high-quality IT services to our clients.

Responsibilities:

  • Technical Skills:
    • In-depth knowledge and experience with Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, Teams, and other related services.
    • Ability to implement and manage security features in Microsoft 365.
  • Firewalls:
    • Expertise in configuring, managing, and troubleshooting firewalls for network security.
    • Familiarity with popular firewall solutions, such as Cisco, Sophos, Mikrotik, or Fortinet.
  • Desktop Support:
    • Proficiency in providing desktop support, including troubleshooting hardware and software issues for both Windows and potentially Mac systems.
    • Knowledge of remote desktop support tools and techniques.
  • Servers:
    • Experience in managing and maintaining Windows Server environments.
    • Understanding of server virtualization technologies (e.g., VMware, Hyper-V).
  • Cloud Backup:
    • Hands-on experience with cloud backup solutions, such as Azure Backup, AWS Backup, or other third-party backup tools.
    • Knowledge of backup and recovery best practices in cloud environments.
  • Leadership and Management Skills:
    • Proven experience in leading and managing a team of IT professionals.
    • Ability to set goals, monitor performance, and provide constructive feedback.
    • Strong decision-making and problem-solving skills.
  • Communication and Customer Service:
    • Excellent communication skills to interact with both technical and non-technical stakeholders.
    • Customer-centric approach to understand and address client needs and concerns.
  • Project Management:
    • Project management skills to coordinate and oversee IT projects, ensuring timely delivery and quality outcomes.
    • Familiarity with project management methodologies (e.g., Agile, Scrum).
  • Security Awareness:
    • Understanding of cybersecurity principles and best practices.
    • Awareness of the latest security threats and the ability to implement security measures to protect client systems.
  • Adaptability and Continuous Learning:
    • Given the rapidly evolving nature of technology, a willingness to stay updated on the latest trends and advancements in IT.
  • Vendor Management:
    • Experience in managing relationships with third-party vendors for hardware, software, and services.
  • Remote Team Management:
    • Knowledge and experience in managing remote teams effectively, utilizing collaboration tools and technologies.
  • Documentation and Reporting:
    • Strong documentation skills for processes, procedures, and troubleshooting steps.
    • Ability to generate reports on team performance, project status, and client satisfaction.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications, such as ITIL, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals.

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