Service Delivery Manager
2 weeks ago
ROLE PURPOSE
Ensure that our infrastructure services are maintained and operational to meet the highest standards. This involves maintaining the availability of assets and buildings in accordance with specified standards. Support the planned maintenance programme to ensure business continuity with minimal downtime. Proactively manage the maintenance process and identify potential equipment or asset failure.
MAIN OUTPUTS
- On-time planning and execution of all Planned Maintenance
- Availability and reliability of regional assets and buildings
- Management of breakdowns, planned outages, and implementation of root cause failure outcomes
- Reporting and management of incidents
- Management and completion of reactive work and requests
QUALIFICATIONS AND SKILLS
The ideal candidate should meet the following requirements:
- N6 Diploma in Engineering
- Certified Data Centre Professional (desirable)
- Grade 12 Code B Driver's License
- Minimum 5 years experience in Electrical or Mechanical engineering
- Minimum 3 years experience in Facilities management
- Strong technical background and good management and leadership skills
- Maintenance engineering
- Physical Asset management
- Maintenance tactics
- Occupational Health and Safety Act
- First Line Management
- Finance for non-financial managers
- Microsoft Office (advanced)
- SAP Knowledge
- General Health & Safety knowledge
FUNDAMENTAL COMPETENCIES
- Good planning and organizational skills
- Initiative/Proactively
- Written Communication
- Stress tolerance
- Business Acumen
- Decisiveness
- Display pursuit of excellence
- Maintain confidentiality
- Leadership and motivation
- Etiquette / Courtesy in Business
- Planning & execution skills
- Problem Analysis
- Demonstrate independence
- Relationship Building
- Listening
- Team work
- Good interpersonal skills
Job Requirements
The selected candidate will be required to have a strong technical background and good management and leadership skills. The ideal candidate will be able to maintain the availability of assets and buildings in accordance with specified standards and support the planned maintenance programme to ensure business continuity with minimal downtime.
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