Full-Time Customer Care Agent

1 day ago


Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full time
FULL-TIME CUSTOMER CARE AGENT

We are looking for a dedicated customer care agent to join our team. In this role, you will be responsible for providing top-notch customer service to our valued clients.

Primary Responsibilities:
  • Offer timely and effective resolutions to customer enquiries.
  • Analyse customer needs to tailor our services and exceed their expectations.
  • Communicate clearly and concisely with customers to ensure understanding.
  • Escalate complex issues to senior colleagues for prompt resolution.
  • Maintain accurate records of customer interactions using CRM systems.
  • Identify opportunities to improve customer satisfaction and implement changes.
  • Collaborate with internal teams to achieve business objectives.
  • Adhere to company policies and procedures to maintain quality standards.


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