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Patient Care Coordinator

2 weeks ago

Roodepoort, Gauteng, South Africa LIFE Healthcare Group Full time

At Life Healthcare Group, we are seeking a Patient Care Coordinator to enhance our patient services. This role involves greeting, welcoming, directing, and announcing patients professionally while ensuring excellent customer service.

Key Responsibilities
  • Greeting and welcoming patients
  • Directing patients to relevant areas
  • Announcing patients to healthcare professionals
  • Providing assistance with admission information forms
  • Capturing patient details accurately
  • Scanning documents into the system
  • Booking patients for special procedures
  • Confirming authorization for certain procedures
  • Answering phone calls and resolving queries
  • Managing payments and billing patient accounts
  • Aware of patients' status in the waiting area
  • Ensuring infection prevention principles and standard precautions are followed
  • Fostering a harmonious relationship between reception staff, patients, and hospital staff
Requirements
  • Grade 12
  • Receptionist and general administrative experience
  • Knowledge of hospital procedures and medical terminology
  • Computer literacy and proficiency in Microsoft Office