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Patient Care Coordinator
2 weeks ago
At Life Healthcare Group, we are seeking a Patient Care Coordinator to enhance our patient services. This role involves greeting, welcoming, directing, and announcing patients professionally while ensuring excellent customer service.
Key Responsibilities- Greeting and welcoming patients
- Directing patients to relevant areas
- Announcing patients to healthcare professionals
- Providing assistance with admission information forms
- Capturing patient details accurately
- Scanning documents into the system
- Booking patients for special procedures
- Confirming authorization for certain procedures
- Answering phone calls and resolving queries
- Managing payments and billing patient accounts
- Aware of patients' status in the waiting area
- Ensuring infection prevention principles and standard precautions are followed
- Fostering a harmonious relationship between reception staff, patients, and hospital staff
- Grade 12
- Receptionist and general administrative experience
- Knowledge of hospital procedures and medical terminology
- Computer literacy and proficiency in Microsoft Office