Customer Service Professional
2 days ago
The Customer Support Agent role is a dynamic position that requires excellent communication and interpersonal skills. As a key member of the Architectural Services team, you will be responsible for delivering exceptional customer service, ensuring total customer satisfaction, and promoting excellent service standards.
Main Responsibilities:
- Deliver comprehensive services to enquiring customers through various channels.
- Provide expert assistance to customers using Fidelity SecureDrive's products and services.
- Communicate effectively with customers via telephone, email, and face-to-face interactions.
- Investigate and resolve complex customer issues in collaboration with technical teams.
- Handle customer complaints and provide detailed feedback reports to senior management.
- Process refunds or compensation according to company policies and procedures.
- Maintain accurate records of customer interactions.
- Develop written information and training materials for customers.
- Offer training and support to customers remotely or onsite.
- Configure and set up customer accounts, including usernames and passwords.
- Assist customers with system setup and training on features.
- Establish complaint and feedback procedures for customers, including FAQs for various platforms.
- Enhance customer service processes, policies, and standards.
- Stay up-to-date with Fidelity SecureDrive's products and services.
- Manage a high volume of incoming calls and emails.
- Resolve customer issues efficiently and effectively.
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Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full timeGERMAN LANGUAGE CUSTOMER SERVICE PROFESSIONALWe are seeking a highly skilled German language customer service professional to join our team. In this role, you will be responsible for delivering exceptional customer experiences to our clients.Main Responsibilities:Provide expert-level customer support through various communication channels.Analyse customer...
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Customer Service Representative
2 days ago
Roodepoort, Gauteng, South Africa Ackermans Full timeAbout the Role: We are seeking a highly motivated individual to join our team as a Shop Assistant/Cashier. In this role, you will play a critical part in ensuring customers have an excellent shopping experience.Main Responsibilities:Deliver exceptional customer service by providing timely assistance and resolving customer complaints effectivelyProcess...
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Customer Service Consultant
4 days ago
Roodepoort, Gauteng, South Africa AfroCentric Group Full timeJob title : Customer Service Consultant - RoodepoortJob Location : Gauteng, RoodepoortDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Role Description: We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality. You will follow...
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Insurance Service Professional
3 days ago
Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full timeJoin our team of professionals as an Insurance Service Professional at Standard Bank of South Africa Limited.**Job Overview:**We are seeking a highly skilled Teleconsultant to join our team in Roodepoort, Ellis Street 4. The successful candidate will be responsible for providing exceptional customer service to clients and facilitating the development of...
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Professional Blood Donor Recruiter
5 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeJob OverviewThe South African National Blood Service has an exciting opportunity for a Registered Professional Nurse to join our team in the blood collection department. As a relief officer, you will be required to work within the Zone as and when needed, sometimes at short notice.Primary ResponsibilitiesTo assess the acceptability of a donor according to a...
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Customer Service Representative
1 hour ago
Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full timeCUSTOMER SERVICE REPRESENTATIVEWNS Global Services manages and operates business processes for leading global organizations. We custom-design, implement and operate over 400 processes, many of them end-to-end, working as an extension of the client's enterprise.Responsibilities:Provide exceptional customer service to ensure a high level of client...
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Clinical Services Assistant
2 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeJob Title: Clinical Services AssistantThe South African National Blood Service is hiring a Clinical Services Assistant to assist in delivering quality patient care and enhancing the overall experience for donors. This role requires collaboration with the healthcare team to ensure the efficient execution of daily operations and achievement of blood collection...
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Haematology Processing Professional
2 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeJob Title: Haematology Processing ProfessionalJob Overview:The South African National Blood Service is a leading organization dedicated to providing safe and adequate blood supply to patients in need.We are committed to excellence in blood collection, testing, processing, and distribution.We are seeking an experienced Haematology Processing Professional to...
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Roodepoort, Gauteng, South Africa Absa Group Full timeAbout Absa GroupAbsa Group is a leading financial services provider in Africa, with a rich history spanning over 100 years. As a proudly African group, we are committed to empowering the continent's future by providing innovative financial solutions that meet the evolving needs of our customers. Our legacy has equipped us with the expertise and experience to...
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Healthcare Support Professional
2 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeJob Title: Healthcare Support ProfessionalWe are seeking an experienced Healthcare Support Professional to join our team at the South African National Blood Service. As a crucial member of our healthcare staff, you will contribute to the delivery of high-quality patient care by supporting clinical services and ensuring efficient day-to-day operations.Main...
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Customer Support and Sales Professional
2 days ago
Roodepoort, Gauteng, South Africa Kempston Recruitment Full timeDuties and ResponsibilitiesCrafting effective sales strategies to meet customer needs and exceed targets.Developing strong relationships with customers, understanding their businesses and providing tailored solutions.Working closely with the sales team to share best practices and drive revenue growth.Managing customer data using CRM software.Desired...
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Customer Service Director
2 days ago
Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full timeAbout the JobAt Standard Bank of South Africa Limited, we are committed to delivering exceptional customer service. As a Retention Team Lead, you will play a vital role in achieving this goal.Your primary responsibility will be to manage the end-to-end value propositioning of the Retention inbound and outbound contact centre. This includes ensuring adherence...
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Asset Care and Management Professional
2 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeAbout the Opportunity:The South African National Blood Service (SANBS) is seeking an experienced Asset Care and Management Professional to join their team. As a key member of the organization, you will be responsible for managing the asset care and management activities nationally to ensure that maintenance services are provided to all sites.About the...
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Blood Services Director
2 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeAbout UsThe South African National Blood Service is a leading provider of blood transfusion services in South Africa. We are committed to delivering high-quality blood products and exceptional patient care.We are seeking a highly experienced Blood Services Director to join our team. This role will be responsible for providing medical leadership and expertise...
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Retention and Growth Services Professional
6 days ago
Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full timeJob OverviewAt Standard Bank of South Africa Limited, we are committed to building long-term relationships with our clients, providing tailored solutions to meet their unique needs. As a Long Term Business Solutions Consultant, you will play a critical role in ensuring the retention of policies through effective communication, negotiation, and...
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Cashier and Customer Service Team Member
2 days ago
Roodepoort, Gauteng, South Africa Ackermans Full timeRole Description: As a Shop Assistant/Cashier, you will be responsible for driving sales growth, delivering outstanding customer service, and contributing to maintaining a safe and secure working environment.Responsibilities:Meet or exceed sales targets by engaging with customers, promoting products, and building relationshipsProvide exceptional customer...
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Financial Services Professional
2 days ago
Roodepoort, Gauteng, South Africa Platinum Talent ZA Full timeAt Platinum Talent ZA, we seek a skilled Financial Services Professional to deliver personalized advisory solutions to clients. The ideal candidate will possess knowledge in creating financial plans and be able to constantly seek new clients while managing existing ones.Key Responsibilities:Conduct comprehensive financial needs analyses for clients.Offer...
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Professional Accountancy Services
1 day ago
Roodepoort, Gauteng, South Africa Architectural Services Full timeWe are looking for a highly skilled Accounting Professional to join our team at Architectural Services. The successful candidate will be responsible for preparing and processing journals and assisting with month end processes.Key Responsibilities:Preparing and processing journals and assisting with month end processes.Assisting with MOS reviews on a regular...
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Medical Professional Recruiter
5 days ago
Roodepoort, Gauteng, South Africa South African National Blood Service Full timeRole OverviewWe are seeking a skilled and experienced Registered Professional Nurse to join our team as a relief officer in the blood collection department. The successful candidate will be responsible for coordinating and managing the donation process, ensuring the quality and safety of blood products, and maintaining effective relationships with donors and...
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Medical Support Professional
2 days ago
Roodepoort, Gauteng, South Africa Clicks Group Limited Full timeAbout UsThe Clicks Group Limited is a leading retail pharmacy group in South Africa. We are committed to delivering excellent customer service and providing high-quality healthcare products and services.Our TeamWe have a team of experienced and skilled professionals who are dedicated to providing exceptional customer service.We offer opportunities for...